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“Welcome coffee shop and more”
5 of 5 bubbles Review of Hectors Bothy

Hectors Bothy
Certificate of Excellence
Cuisines: Cafe, British, Scottish
More restaurant details
Restaurant details
Good for: Local cuisine, Dining on a budget, Kids, Families with children
Dining options: Lunch, Dinner, Brunch, Breakfast, Late Night, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Helmdon, United Kingdom
Level Contributor
20 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Welcome coffee shop and more”
5 of 5 bubbles Reviewed August 5, 2014

This is a friendly restaurant and coffee shop. You can also get sandwiches and cakes to take away. The food is fresh and good value for money.

Visited July 2014
Helpful?
Thank Jebcreates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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471 reviews from our community

Visitor rating
    164
    189
    76
    23
    19
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Inverness, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Very poor service”
1 of 5 bubbles Reviewed August 4, 2014

I visited this restaurant with my wife and two children on Sunday 3-Aug-2014 around 12:40. The plan was to have a lunch. We entered the café which was quite empty and waited to be seated. One of the young ladies told us to sit down and that she would take our orders. I specifically asked whether the orders are taken at the bar but was told that it was at the table. We made our choice, but after that whatever we did nobody was willing to take our orders. The lady at the bar was either serving the customers who ordered takeaway or just standing. Whenever either myself or my wife made a signal that we wanted to order there was no reaction at all. Even if our eyes met it was just a blank stare. We were simply not welcomed at all! Then we heard the second of the two ladies say: "I am going for a smoke". The other lady from the staff left at the bar had now even more reason to ignore us since she was obviously the only one left to serve at the bar. The fact that nobody wanted the service at the bar did not bother her at all. At that point all of us decided to go. No question asked by the staff. In fact the lady looked relieved that she would not have to serve a family and the day will pass more easily.

  • Visited August 2014
    • Atmosphere
    • Service
Helpful?
1 Thank Stando P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hectorsbothy, Owner at Hectors Bothy, responded to this review, August 5, 2014
Thank you for taking the time to write a review. I am extremely sorry to hear of your experience within the bothy. My staff are all trained to a high standard and customer satisfaction is the main priority on a day to day basis. I will of course immediately look in to what happened in the day in question and the members of staff involved as this is totally unacceptable. Please accept my sincere apologies and I would only be too happy to discuss the matter further if you would like to e mail at the address above.

best wishes
Mhairi Macinnes
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, England, United Kingdom
Level Contributor
19 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Takeaway Night In”
5 of 5 bubbles Reviewed August 4, 2014

After a long day out we returned to our cottage and ordered Pizza and fish and chips from Hector's 2. We ordered 3 9" and a fish and chips total cost £29 and we even got 3 free garlic breads! The food was of very high quality and recommend after a busy day touring Skye!

Visited July 2014
Helpful?
2 Thank Katie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawlish, United Kingdom
Level Contributor
12 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Well worth a visit”
5 of 5 bubbles Reviewed August 1, 2014

We went back again just because we enjoyed it so much the first time! Staff were helpful and friendly, food was good and the resturant was clean and nice place to eat

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ruth127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hectorsbothy, Owner at Hectors Bothy, responded to this review, August 2, 2014
Thank you for taking the time to write such a lovely positive review! Im very glad you enjoyed your meal! I will hopefully see you the next time you are in the area!
Best wishes
Mhairi and The Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Onchan, United Kingdom
Level Contributor
39 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Rude, Rude, Rude!”
1 of 5 bubbles Reviewed July 29, 2014

The rudeness and impropriety of the staff (the woman who appeared to be the manageress in particular) ruined an otherwise fantastic day aboard the train from Inverness. AVOID unless you are a regular WHICH DID APPEAR TO MAKE AN OBVIOUS DIFFERNCE! The food was not as bad as the service but a very close second - bland and tasteless. If the woman in question is not the owner then whoever is should sack this woman immediately

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank nidgex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hectorsbothy, Owner at Hectors Bothy, responded to this review, August 2, 2014
Firstly thank you for taking the time to review our business. We can only offer a full and heartfelt apology that your visit to our business was not an enjoyable experience for you. Our staff are our biggest asset in providing a warm welcome and great service to ALL our customers wherever they come from. The staff member in question did not work for us after the day in question so you can be assured we dealt with the issue as quickly as we could. Her behaviour was whollly unacceptable and indeed you may remember seeing the distress of our other staff members at her appalling behaviour. We would assure you we value all our customers most highly and are truly sorry that you did not leave Kyle with a better impression of us. Please feel free to contact us via the link on our website where I will be happy to discuss matters further with you and apologise personally. Best regards. Mhairi MacInnes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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