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“the Forgotten Inn ( Lenny not stayed in this one )”

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Premier Inn Fort William Hotel
Ranked #7 of 21 Hotels in Fort William
Reviewed April 6, 2014

we arrived here on 31/3/14
the room we had was room 2 next to the reception
but out side smokers have a big smoke hut which is at the front of premier inn front door to the left my family room with 2 young kids just to the right of the front door so when people smoking in hut or just walking back & forth room fills with smoke so we had to sleep with window closed
ps only one handle on window other missing looks like for a while
bathroom having kids at 6 the cracked tiles where a nightmare as my girl cut her finger on it as pic will show
when I asked if I could speak to a manager the older grey headed receptionist that iv never seen move yet from her seat roared 2 times while still sitting down gary......... gary ........... gary appeared from next room door open so must of already heard my conversation about above complaints
the employee has a small ford ka which is ether parked right out side on the road not in a space which there a lots of
time for change
ps all the maids /younger staff hardworking a few bad seeds in this hotel
gary explained he not been manager for long which is????? but come on walk round your inn be proud of it it location is great but the feels like on edge of a old motorway
come on Whitbread costa all your other big brands
this isint what your about please send one of your director of business from head office room 2 as we did window open 830/ 9 at night see what his views are on it abiselly area manager aware of this so come on gary or head office
if you collet fag butts then there milllions here at front door gardens

Room Tip: try room 2
  • Stayed: March 2014, traveled with family
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5  Thank Fac51_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary P, Manager at Premier Inn Fort William Hotel, responded to this reviewResponded April 10, 2014

Many thanks for your review. It is very important to us that our guests enjoy every aspects of their stay. Your feedback is very much appreciated as we endeavour to improve our standards and meet all our customers needs. I do hope that the refund recieved at the front desk on your departure in line with our Good Night Guarantee reaffirms to you our commitment that all guest really enjoy their stay with us at Premier Inn , and the issues you observed are taken very seriously and will be looked into.by the management team. We hope to welcome you back in the future.

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898 - 904 of 1,441 reviews

Reviewed March 24, 2014

Nothing was a problem with all the staff at this hotel
All were genuinely helpful
Room was large warm and very clean
Close to station and town and yet very quiet at night
Plenty of parking

Thanks premier inn

  • Stayed: March 2014, traveled as a couple
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Thank amp690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2014

Spent 1 night here with my husband to attend local wedding. Staff were exceptionally friendly and helpful. Special mention to night receptionist on duty 15.3.14 who went out of his way to help us with vending machine and make sure we had everything we needed. Room was large and spotlessly clean and bed very comfortable. We had dinner and breakfast at the adjoining restaurant and again found the friendliness of the staff outstanding. Both meals were good with varied selection of food. Always disappointed though when no 'tattie scones' for breakfast! I would highly recommend this hotel and will definitely stay here again.

  • Stayed: March 2014, traveled as a couple
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Thank ghirlfriday_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014 via mobile

Standard premier inn hotel really, the road is a little noisy next to the room I was in but not enough to stop me sleeping. Clean comfy boring hotel but does what it says on the tin. Will be staying again for work and won't find it a hardship.

  • Stayed: March 2014
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1  Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2014

Stayed in March 2014. We were greeted by the most sullen, surly excuse for a customer services agent I've ever met. I think he grunted about 4 words to us and as for his hygiene - I've seen cleaner hands on a mechanic and that isn't hyperbole, the man's hands were filthy. The reception we were given was an absolute disgrace and if I had any say in the matter, I'd fire the guy.

The room we were given had clearly seen better days and was distinctly dreary. The walls had been touched up all over the place and were basically blotchy and the 'corporate artwork' on the wall had what appeared to be a dirty great footprint in the middle of it. On top of that, the lighting in the room was positively dreadful. I've stayed in many different 'Premier' Inns on business and this room seemed to be designed to ensure customers stayed out of it as much as possible. Certainly even with every single light on in the room, it was still hard to read a book by the available light. Then there was the heating... I think the best that can be said about it is that it's a bit hit and miss with the (broken) thermostat. It didn't want to stick at a temperature for very long. It made for an uncomfortable night and we were glad to get away.

The surly grumpy experience of the reception man was, however, improved by the cheerful welcome at the Brewers Fayre next door. I remarked to my travelling companion that the lady on 'reception duty' at the restaurant should have been employed at the front desk of the hotel.

Frankly, it's not good enough to greet guests as though they are an imposition on your valuable time (otherwise spent staring at your fingernails). We greeted him politely and gave him no reason to be as unpleasant as he was. I may well return to Fort William but I won't be staying here unless my life depends on it.

  • Stayed: March 2014, traveled with friends
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1  Thank 299Tony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary P, Manager at Premier Inn Fort William Hotel, responded to this reviewResponded March 19, 2014

Thanks for your review. At Premier Inn it remains our main objective is to provide guests with a comfortable stay and deliver a high standard of service from check in through to your departure. We sincerely apologise however that on this occasion we failed to provide this, please be assured that your comments have been noted and will be followed up at the hotel, all feedback recieved whether positive or negative is investigated and acted upon to ensure we are providing all our guests with the best customer service possible and again i apologise that we fell short of this on this occasion. Once again thank you for your review, we look forward to welcoming you back to Premier inn in the near future.

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Reviewed March 16, 2014

Stayed several nights on business. Friendly efficient check-in. Reception area is though a wee bit damp smelling. Room fine though a bit cold and heating not easy to operate. Breakfast fine with friendly staff. Good value and really near train station - off train at 22.05 and tucked up in bed by 20 past! Great if you are up early next day or tired after a long journey.

  • Stayed: February 2014
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Thank 2scots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary P, Manager at Premier Inn Fort William Hotel, responded to this reviewResponded March 19, 2014

Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service. We are sorry thast your room was a bit cold and your comments have been passed on to the maintenance team to follow up. We are pleased that you found the location of the hotel suitable for your trip and we look forward to welcoming you back to Premier inn very soon.

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Reviewed March 11, 2014 via mobile

The hotel and Brewers Fayre were spotlessly clean and and breakfast service was excellent. I witnessed a cleaner under each and every empty table dusting the table legs! The room is spacious and well equipped with a plentiful supply of extra tea, coffee etc available from reception.

Unfortunately the occupants in the room above us were very noisy and it sounded like they stomped about their room late into the night and very early in the morning. I reported this to reception on the first morning to be told 'it's only one woman in the room'. As a result of the receptionist's lack of empathy I did not report the issue on any further nights despite being repeatedly woken by the noise!
So much for a good night's sleep guarantee!

Stayed: March 2014, traveled with family
Thank pixie_rach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary P, Manager at Premier Inn Fort William Hotel, responded to this reviewResponded March 13, 2014

Thank you for reviewing your recent stay stay with us, it really matters to us that our guests have a peaceful and comfortable stay with us, and we apologise that on this occasion we failed to provide this. We do hope that the refund you recieved during your stay under our goodnight guarantee reaffirmed to you our commitment that all guests enjoy their stay with us, please be assured your comments were taken onboard and dealt with at the hotel during your stay and we really hope to welcome you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Fort William Hotel

Address: An Aird Road | Loch Iall, Fort William PH33 6AN, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#6 Family Hotel in Fort William
Price Range: $61 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Fort William Hotel 3*
Number of rooms: 103
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Also Known As:
Premier Inn Fort William Hotel Fort William
Fort William Premier Inn
Premier Inn Fort William Hotel Scotland

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