I've spent well over 100 nights in Premier Inns around the country - and this was the first negative experience which almost led me to write a seriously poor review. My wife and I were staying here at the mid-point of a steam train tour of the Western Highlands. Our party - about 60 in all - checked in mid-afternoon (reasonably efficiently, though not quite as efficiently as at the Glasgow hotel we stayed in on the other two nights). We came back at about 9 pm after a trip on the Mallaig line. The room temperature was 22.5 degrees - far warmer than we like for a restful sleep, so I turned off the heater and set the thermostat to 18.5. Useless! The thermostat has a notice on it to say 'this cannot cool the room'. They're not joking! During the night the temperature rose to 24 degrees and stayed there, despite opening the window as far as it would go (about one inch) and having the small (but rather noisy) portable fan on for two hours. (The outside temperature was at least 10 degrees lower all this time. Late September and damp.) We eventually slept OK (it was certainly quiet) but I was very disappointed by the inability to open the window to allow in a good flow of cooling air. In our Glasgow hotel the window was also constrained but did allow a good flow of air - and the Glasgow hotel also had an small but efficient a/c unit to control the temperature.
Anyway, the next day we had a very good breakfast (the staff coping - just - with the needs of 60 odd people wanting to eat at the same time) and set off to join our train. Discussing the hotel with a couple of fellow passengers I was amazed to hear that they had the opposite experience - their room was only 16.5 degrees when they entered and struggled to get to 18.5 degrees. Their room faced the same way as ours (away from the car park) but was on the ground floor - whereas ours was on the upper floor. So maybe there is a serious lack of heat insulation between the two floors?
Anyway, I still think that Whitbread ought to think hard about the redesigning at least the windows in this hotel. There is no need for such a narrow aperture when the Glasgow place works well with a much more generous provision of ventilation. See the photos!
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- Also Known As:
- Premier Inn Fort William Hotel Fort William
- Fort William Premier Inn
- Premier Inn Fort William Hotel Scotland