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“2 night stay, October 2012”

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Ben Nevis Hotel & Leisure Club
Ranked #13 of 21 Hotels in Fort William
GreenLeadersBronze level
Sunderland, United Kingdom
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“2 night stay, October 2012”
4 of 5 bubbles Reviewed October 14, 2012

Gloomy, cavernous, rambling place - situated on the main A82 road going North to Inverness. It looks like it was built circa 1970 and not significantly updated since then. That said, it wasn't bad at all. The room was clean and well maintained - although rather tired in certain respects (no WiFi in the rooms and the TV was ancient analogue). The bar and lounge were spacious, service was efficient.

The buffet breakfast was excellent and the dinner was fine. A modern spa was attached to the hotel and guests had free access to it. One tip - stay out of the spa between 4pm and 7pm as it attracts a lot of family use then. It is much quieter at other times (open 7am to 9pm). Excellent value for money and I am pretty sure we will stay there again,.

Room Tip: Rooms facing away from the main A82 road are quieter and more secluded. But don't worry too much...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobScarlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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889 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (211)
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English first
Derbyshire
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed October 14, 2012

We were on a coach tour so had already had several nights experience of what could loosely be termed 3 star hotels. As a 3 star hotel the Ben Nevis out performed all the others by a long way. The hotel is on a busy road and the heating works very well but we had a room in the annexe on the first floor overlooking the road and had no problem with road noise and found a simple adjustment of the radiator thermostat quickly cooled the room !! Our room was very clean and comfortable and everything worked well. Our friends room on the back of the annexe had a broken window which could not be closed and the carpets and furnishings were much older and somewhat jaded.
When we arrived we had been given a room in the main building but it had an unpleasant smell and when I asked at reception for some air freshener the response was to instantly offer another room. We travel a lot and for me, few hotels are ever perfect but the sign of a professionally run establishment is the will to put right any problems which guests experience. The Ben Nevis customer service was excellent and the staff were at all times friendly, polite and extremely helpful.
They have a lovely dining room and the food was excellent. The evening meal was very good and the seafood terrine was superb and much commented on by our french friends !! Breakfast was also excellent with many choices and plenty of tea and coffee.
I enjoyed the spa. Warm pool, sauna, steam room and jacuzzi.
There was a little way to walk from the annexe to reception and the dining room, maybe a 100 yards !!
We walked into Fort William several times using the footpath at the back of the hotel and were rewarded by seeing the Jacobite Express steam train pass under the foot bridge. It was a good but pleasant 20 minute walk so not for those who struggle with walking from the annexe to reception ! There is a bus service from just outside the hotel.
We really enjoyed our time at this hotel. Not perfect but a damn good 3 star hotel and we will go back.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fairymill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oswestry
Level Contributor
221 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 bubbles Reviewed October 9, 2012

14 miles south of Fort William the off-side rear tyre blew and was irreparable and being a rather special tyre none were available in Fort William so the wife and I were on an enforced night’s stay. We were dropped at The Ben Nevis by our recovery man as it was the nearest to his depot – beggars can’t be choosers!

The staff could not have been more helpful, we camped in the lounge until a room was made ready for us, remember this was only just lunch time so way before normal check in and we were provided with a free coffee and sympathy. We were even allowed to camp again in the lounge the next morning, whilst waiting for tyres to be delivered from Inverness. Full marks for their co-operation in our time of need.

This is a very sprawling hotel right on the very busy A82 and it sits slightly lower than the road so a first floor room is not much higher that the road. It was once two separate hotels, now joined by a covered walkway which twists and turns for what feels like miles when pulling/carrying luggage. If given a room at the far end of what they call the ‘annex’ it’s almost far enough away from reception, to get a taxi!

The place obviously thrives on the overnight coach trade and the rooms reflect this, ours was reasonably clean and comfortable enough but basic and in need of TLC. Plugs but not attached to chains, an en-suite that has seen better days, old fashioned TV’s with only five or six channels, that sort of thing. Oh, by the way, forget WiFi in the annex, it only works in the main reception lounge.

Dinner was a set priced affair with a reasonable selection but at £15.00 for three courses it didn't inspire confidence. Surprisingly it was not too bad for what it was, basic home style cooking, nothing fancy but for £15.00 better than expected and at least it was edible. The wine list was pretty good too and not an arm and a leg job. The wine waiter however, needs to be told to leave the cork right in the bottle until reaching the table, not have it just about all the way out and simply pop it as he arrives. It can lead one to think the bottle has been filled from a big tank in the kitchen, not that I think this one was. I would have said something at the time but I got ‘that look’ from the Memsahib so stayed stum.

The bedroom was hot, come to that the whole hotel was hot, ‘it’s October, put the heating on’ and the winter duvets were on the beds so very hot in bed as well and with no option of opening a window because of the traffic.

The hotel is only 3 star rated which I think is a fair reflection on the standard, mark you, its sister hotel, The Royal in Oban, (see my review) is also rated 3 star and it’s a dump, where is the consistency in the rating system? The staff however are 4 star and with most of them being Eastern European (aren’t most hotel staff nowadays?) that’s saying something. With a bit of an investment in the property it too could climb to the extra star. Mark you the group probably need every penny they can get their hands on to sort out The Royal in Oban!

Would we stay there again, sorry but no, simply because it is just not our style of hotel but for what it is its OK and as I say beggars can’t be choosers.

Suggestions

1) Don’t be fooled by their web-site photo’s, they make everything look much nicer than it really is, a degree of journalistic licence has been employed or perhaps they were taken by an estate agent!
2) Haggle, the rack rate is far too high for a 3 star place and even their own direct internet rate is daft, just £2 below rack. Late Rooms et al have rooms for £89 and we got a King for £79 still too high for what it was but – beggers etc.
3) Sorry, those of you who think this hotel is ‘excellent’ really need to get out more!

Room Tip: Go for a room at the back NOT the front, it will be quieter.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FoodieOswestry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Motherwell, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 23, 2012 via mobile

We revisited this hotel after staying 6 months ago. We got a fantastic 4 night deal. We stayed on a dinner, bed and breakfast basis. The breakfast is the best breakfast I have had in any hotel. The dinners were great. The staff were very friendly and helpful. The leisure facilities are really good. We will continue to visit this hotel as often as we can. Highly reccomend it. Good luck to the waitress Rosie in her audition for "the voice".

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank faigy69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blyth, United Kingdom
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed September 22, 2012

Disappointed that Wi-Fi advertised was only available in the bar area. Room was clean and tidy however no TV remote for the television could be found. On the ground floor and the windows had no nets or blinds so the curtains had to be opened or closed. Breakfast was nice with plenty of choice, leisure centre decent enough. Hotel does rely on the stunning views which are exceptional.

Room Tip: Upstairs room.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wgc
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed September 11, 2012

A very basic hotel that could do with some maintenance, but well located, food nice if a little on the stingy side. Large hotel very close to Ben Nevis. Didn't get a chance to use the pool and spa, would recommend taking cash unless you want the bar tab put on your room tab,they do not accept cards at the bar

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, United Kingdom
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed September 1, 2012

Drop in for the three course £15 menu at the Ben Nevis. Great value considering what you pay for a bar meal in these parts. A big jug of water comes as standard and there is a good choice of meals to replenish you after that day up the hill. Help yourself to tea and coffee in the lounge aferwards. Not exactly candle lit fine dining, but good at doing what it does.

  • Stayed August 2012, traveled solo
    • Value
    • Service
Helpful?
2 Thank Pete_Chipp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ben Nevis Hotel & Leisure Club

Property: Ben Nevis Hotel & Leisure Club
Address: North Road, Fort William PH33 6TG, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Fort William
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ben Nevis Hotel & Leisure Club 2*
Number of rooms: 117
Official Description (provided by the hotel):
Situated just on the outskirts of Fort William, at the foot of Ben Nevis, Ben Nevis & Leisure Club offers stunning views of the mountain and is close to the ski slopes of the Nevis Range. The Ben Nevis Hotel and Leisure Club offers a restaurant, a bar, free parking and a Leisure Club with a heated indoor swimming-pool. The hotel’s restaurant, with its views over Ben Nevis, has a table d’hôte menu. Guests can relax in the bar area, and a full Scottish breakfast is served every morning. Access to the Ben Nevis Hotel’s fitness centre is free to all guests. Facilities include a 15-metre long swimming pool, a sauna, as well as a steam room and gym. All the traditionally furnished rooms have a bathroom. Free Wi-Fi is available in public areas and also in Superior Rooms as well as all bedrooms if you book direct. There is also tea and coffee-making facilities and a work desk for guests to use. ... more   less 
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Also Known As:
Ben Nevis Hotel And Leisure Club
Ben Nevis Hotel & Leisure Club Fort William, Scotland

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