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Alexandra Hotel
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Reviews (1,131)
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Reviewed July 22, 2013

It was with a little bit of trepidation that we checked in to this hotel after reading some of the trip advisor reviews. In the event we were happy enough with our stay but there can see the reasons why some reviews are less than complimentary. The hotel is ideally located across the road from the station in the centre of the town. Check in was fine, the receptionist could not have been nicer. Payment is made on check in so be prepared. Our room was on the 4th floor which was accessible by a small lift of dubious serviceability - we used the stairs thereafter. Our room was at the side and looked out towards the station. It was a decent size, had a large comfortable bed and was perfectly adequate. The dreaded CRT TV that seem to have caused so much anxiety to previous guests had been replaced with new a flat screen.

There was a complimentary tea/coffee tray and fresh milk was available on request which was a nice touch. There was no mini bar or safe but there was a trouser press (does anyone actually use these contraptions?). The bathroom had seen better days but everything worked whilst the decor throughout was from a different era and not one that many people would want to return to.

We were visiting on the hottest weekend of the year and the room certainly got quite warm. This is rarely a problem in Fort William but having the window open allowed a bit of air to circulate but also let in the noise from the road outside. There is no AC and I wouldn't expect it at even a five star hotel in Scotland.

The public areas of the hotel consist of the restaurant, bar and a couple of lounges. The restaurant did a good buffet breakfast but seemed to be an organisational nightmare for the staff who had to juggle the needs of regular guests and those on tours. It is best that you don't study the furniture, either in the restaurant or the lounges. The chairs are stained from years of (hopefully) breakfast detritus whilst the lounge settees gave up the ghost of being comfortable many years ago. There's free wifi in the area around reception and what looked like free tea and coffee at certain times.

Overall, a nice location, decent sized room and friendly welcome contrasted with the fact that the hotel is badly in need of an upgrade in a many departments.

  • Stayed: July 2013, traveled as a couple
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2  Thank Balix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013

We stayed only one night at this hotel en-route to the Isle of Mull and found it to be clean and comfortable with very helpful and friendly staff. It is well located to the town centre shopping area and train station. We were in bedroom 111 on the first floor which was a good size, clean and comfortable with twin beds and overlooking the car park at the back of the hotel. However, we were quite surprised to find that our en-suite bathroom was specially adapted for disabled/wheelchair users, with toilet handrails and a specially large shower cubicle to accommodate a wheelchair as well as a shower seat. Neither my husband nor I are disabled or use a wheelchair and cannot understand why we were given this particular room, although the bathroom itself was very large, clean and acceptable. Therefore, as we were only staying one night we didn't think it worth making a fuss to change rooms. The thing that puzzled us more though was the fact that this room was on the first floor with a lift that was so small, we doubted whether it would accommodate a wheelchair, if it did, then for sure no other person would be able to get in to assist the wheelchair user. Then from the lift there were 2 narrow corridors with 3 narrow doors to negotiate before arriving at Room 111 which was fitted with an extra wide door to accommodate a wheelchair ! Another surprise for us was the television in the room which must be the smallest tele we have ever seen; a large magnifying glass would have come in useful to watch the screen! Fortunately, we weren't bothered about watching tele. If you prefer a room with a view and a standard en-suite with a large screen tele, then take note, this room is not for you.

Room Tip: Room 111 only has a view of the car park at the back of the hotel and has a specially adapted bathroom for disabled/wheelchair users. There is a tiny television, so make sure you take a large magnifying glass with you to look at the screen.
  • Stayed: July 2013, traveled as a couple
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1  Thank AnJea_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013

Arriving at the Alexandra Hotel we were given a room at the side of the hotel, to start off with it was stuffey as if it had not been opened for weeks, the room and the T/V was something from the 1970s the colour was just there, So it was a quick return to the reception, to ask for another room we were given to sets of keys and asked to look at the rooms both were as bad as the first one, back to reception, another key the 4th, this room up on the 4th floor looked out of the front of the hotel 416, another old t/v but the room was better, so we took it. ( by the end of the week they were bringing in new T/Vs about 50 of them, one was put in our room, amazing a flat screen t/v good picture too.
Food in the restaurant breakfast we were not let in till 8.30am our allotted time, by the dragon on the door, we were with a coach party, but the staff seemed hardly able to cope, always running out of plates, glasses, and some of the food on the buffet breakfast.
Evening meals were better with waiter service, both breakfast and dinner food was not bad.

Room Tip: Look at you room before you accept it. The Hotel needs a good coat of paint and an update, but not a bad place to stay, very handy for the town and train.
  • Stayed: July 2013, traveled with friends
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Thank rogthehat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2013

I and two friends stayed here the night before the start if a 3 Peaks Challenge. Despite arriving late in the evening nothing was too much trouble for the staff including making sure our packed lunch order was taken directly to the kitchen so it would be ready for our early start up Ben Nevis the next day
A great place to stay. Dinner was great and very reasonably priced. Yes there a lot of coach parties but so what? If I was in Fort William again I would happily stay here a second time

  • Stayed: July 2013, traveled with friends
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Thank Anncjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

We recently stayed in the Alexandra Hotel for a weekend with another couple. On arrival we were greeted by a friendly and helpful receptionist and were checked in very quickly and efficiently. We booked in to their Food Stop Restaurant for dinner and the food was excellent. Service was quick even although they were very busy and could not be faulted. It was very good value for money. We had breakfast the next morning in the hotel dining room - self service full Scottish as well as continental and the usual juice and cereals, tea and toast. The location was ideal for us as we were taking the steam train to Mallaig the next day and the station is literally across the road from the hotel. The main street with shops is just around the corner too so it is very centrally situated. In the evening there was live entertainment in the bar on both Friday and Saturday nights which was very good.
The only reason I did not give this an excellent rating is because the lift was not working for most of our stay and the room was rather "tired" looking - a fresh coat of paint especially on the windows would fairly improve the looks but all in all I would say it is an excellent choice and would recommend this hotel to anyone.

  • Stayed: June 2013, traveled with friends
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Thank ChristineBLhanbryde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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