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“Room vey good”
Review of Alexandra Hotel

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Alexandra Hotel
Ranked #10 of 21 Hotels in Fort William
Glasgow
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Room vey good”
Reviewed April 22, 2008

WE spent one night at the Alexandra hotel. The room was very comfortable with nice bathroom and good heating . Tea tray with kettle etc, bottled water and biscuits were provided. I agree about the staff a few more smiles would be good. Breakfast was very disappointing , with poor service. There was live music in the bar which was good.

If you have mobility problems be aware that there is a lift ,but it is very small. Since the hotel has 4 floors the lift can be very busy at times.

Stayed April 2008
Helpful?
1 Thank Leena-A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Inverness, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 9, 2008

The company booked this hotel. Stayed here before and enjoyed it. Now it seems the staff lost interest in taking care of guests.

Stayed for 1 night on a business trip. Rooms very comfortable, food ok.

But more importantly, management need to train staff in customer service. Never saw anyone of the staff members smile. Especially in the morning. Breakfast service was so bad. No one smiled, said good morning or engaged otherwise with the customers. On check out even a goodbye was too much trouble.....

I don't blame the staff, it's a management problem. I'll will go back however as the room was pretty good. Hopefully I will see better service on my next stay.

  • Liked — Quality of room
  • Disliked — Service
  • Stayed March 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank SpeysideLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Fort William hotels

London, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 9, 2007

The hotel was close to the town centre. I stayed in a cheapest twin room, and it was not refurbished. The door was thin, and the lock was difficult to deal with. However, the scenery from the room was just gorgeous. I do recommend to ask for rooms on the lake side!

  • Liked — scenery
  • Disliked — room door
  • Stayed April 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mia1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 3, 2007

I felt just at home at the Alexandra hotel, the staff made us feel comfortable and we had a great room, it was spacious and had a great view over the town. We booked through Classic Britian Hotels whom i would reccommend greatly as they have great deals.

Stayed May 2007
Helpful?
Thank mckenzie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax Nova Scotia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 16, 2007

This hotel and friendly staff provide such comfortable lodging for travelers - we felt very much at home. Our room on the top floor was large, clean and comfortable. The meals in the dining room delicious and well served. But it seems to be the general welcoming attitude of the staff that makes this hotel buzz.
Angela at the reception desk seems to have endless energy and patience.

  • Liked — The warm and friendly atmosphere
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaryGrace2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 2, 2007

My wife and I spent Saturday night in the Alexandra as part of a weekend Steam Railway package and we were absolutely delighted and rather relieved as I had read some of the more negative reviews posted here.
Our room number 232 was spotlessly clean and decorated to a high standard. The bathroom was gleaming clean with very new-looking fitments and the power-shower was very refreshing. Complimentary spring water and biscuits were provided, as were tea and coffee making facilities. The room was a little on the small side but my wife and I are seasoned travellers and with a little simple organisation, this needn't be a problem, for example - one can be showering while the other dresses and makes the coffee. The bed felt firm yet comfortable and again had a 'new' feel to it. A good view presented itself from the north-facing front window which could be easily opened and provide cooling air. Live music was being played in the lounge bar next to reception yet our room was well-insulated from noise.
The staff we encountered, from reception to waiting staff, were friendly and efficient . For example, when we sat down for breakfast the coffee jug's contents were a little cool but a quick word with a waitress produced a hot replacement immediately.
Finally, I can honestly say that the quality and service provided was at least equal to, or better than, many 4 or even 5 star hotels we have visited. I thoroughly recommend this hotel, without question, and would certainly stay here again. It can't be long before it gains another well-earned star!

Ron & Margaret Brooks
Central Scotland

  • Liked — The cleanliness of the room, the decor and location over the road from the Railway Station.
  • Disliked — There was nothing that I disliked, although a hairdryer would have been handy.
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank SilverSurferScot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton
1 review
Reviewed August 29, 2007

It was very dissapointing! We were told we had been given a superior suite and for the money we were paying we thought it would be as described - superiour..
We got to the room and it was anything but. It had a poky en-suite bathroom, the room wasn't very big and the bed took up most of the room. Hardly what i would call superior.
Over head there was quite a bit of banging and crashing.
We went for a meal in the resturant and although the food was ok it was nothing special, the drinks order was wrong two out of three times and they seemed very short staffed.

Stayed August 2007
Helpful?
Thank hebridianprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alexandra Hotel

Property: Alexandra Hotel
Address: Parade, Fort William PH33 6AZ, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 21 Hotels in Fort William
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Alexandra Hotel 3*
Number of rooms: 93
Official Description (provided by the hotel):
A traditional nineteenth-century Hotel, The Alex, as it is known locally, has been an iconic feature of Fort William for the past 125 years. Situated in the town centre the hotel is minutes away from the High Street, Bus and Train Station and Pier. With a welcoming team,good freshly made food and clean rooms, the Alexandra Hotel offers you a home from home experience with an old world charm. Free parking is also available as well as Free WiFi in public areas, in Superior Rooms, or in all rooms if you book direct with the hotel. ... more   less 
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Also Known As:
Alexandra Hotel Fort William, Scotland

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