Being local, i have eaten here on many occasions over the years but after my last visit here i was completely dissatisfied and will not be returning in any hurry.
We went out for a family meal as a party of 6 and had booked a table for between 8.15pm and 8.30pm. Granted, arriving at 8.40pm we were a little late but when we apologised to the waitress for this we were shocked at her sarcastic reply of: "Yes, only by an hour!" Ignoring this we were lead to the newer area of the restaurant where she said we could have either of two tables, we replied 'Which ever was easier for her' to which she responded abruptly: 'Just choose, i have to remove the soup spoons.' Shocked by this we quickly seated ourselves to have a look at the menu.
This particular night it was chinese buffet which myself and another member of the party wanted. As it was quite late in the evening and so before ordering we asked the member of staff at the buffet how long it would remain open for. He assured us that it would stay open as long as we continued eating; happy with this we ordered two combo starters to share, two buffet specials and four other meals from the regular menu. The starters came out in good time and although nothing special they were ok. After some time these were cleared and i wanted to wait until the others in the party had their meals before going to the buffet - this was a mistake. A couple of minutes later one of our party returned from the bathroom to inform us that the buffet was being cleared away before i had the chance to go up. At this i went up and managed to get one plateful of what was left before the rest was quickly swept away. The food wasn't great at all and all tasted much the same, definately not worth the money! The other meals were ok, although nothing spectacular and there are plenty other places in town where you can get a nicer meal for the same price. One plus side is that other than the waitress who served us the staff are very friendly. This waitress, however, was rude and completely unwelcoming.
I didn't expect a five star meal or service from Loch Iall but for such a previously nice place with good atmosphere it has really gone downhill and there is definately now much room for improvement!
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