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“Great location”
Review of Imperial Hotel

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Imperial Hotel
Ranked #16 of 21 Hotels in Fort William
Luton, United Kingdom
Level Contributor
3 reviews
“Great location”
Reviewed August 5, 2010

This was a superb wee hotel in the centre of Fort William, I was recommended this hotel from a friend that normally stops here. The rooms are very nice and fresh always clean. The hotel itself has everything that you need and you will really enjoy your stay.

  • Stayed August 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leoncapella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prash23, Manager at Imperial Hotel, responded to this review, August 15, 2010
Dear Sir,

Let me start by thanking you for such a nice review regarding your recent stay at our property.

Your feedback is very much appreciated and we are thankful for your appreciation about the service you recieved at our hotel during your stay.I hope to see you again in future.

If we can be of assistance in the future, don't hesitate to contact us at 01397 702040.

Again, thanks for taking the time and have a great days ahead!

Sincerely,
Prashant Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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707 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 20, 2010

We chose this hotel because we had really enjoyed our stay in the Best Western in Inverness and thought that the quality of this hotel would be the same but we would never stay in this hotel again and would not recommend it to anyone. The only members of staff who were pleasant and helpful were the evening and morning receptionists. We (sadly) decided to eat in and then had to watch the barman being rude to many of the customers just trying to get something to eat. The staff in the dining room at breakfast were rude, completely unhelpful and found it a chore to set the tables and refill the coffee pots. We knew the hotel had hosted a big function with many guests staying overnight but surely that is what hotels do and we weren't impressed to have their poor service blamed on other guests. The fact that the furniture in our room was poorly maintained and the shower screen required a muscle man to move it so that water didn't go all over the floor just added to our poor opinion of this hotel. The management of this hotel needs to do a lot of work to get more decent staff who realise that dealing with hotel guests is part of the job.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JMCS_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Fort William hotels

scotland
1 review
Reviewed July 3, 2010

after bookin into room 26, we could smell sumthing disgustin in the bathroom, afta mention this 2 reception, there answer and cure was airfreshner spray, wen that failed we asked 2 bmoved, but was told no rooms, but we newthat the ad 2 have sparerooms ( 4 emergancys) so we got moved 2 a nuther room, ha, bad lightin next 2 busy rd and pub and the extractor in the bathroom didnt work, apart from that it was a waste of money. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reeken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 24, 2010

I stayed for 1 day and really enjoyed its ambience, efficient and courteous staff, excellent location with its own parking. Most ideal place to stay in Fort Williams. I recommend it to everybody.

Stayed June 2010, traveled with family
Helpful?
Thank rajesh1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 21, 2010

We checked into the Imperial Room (no. 19) and the room was nice and clean. However, despite the warm summer of 2010 they had the room heating on and the manager was very reluctant to turn it off. In fact we got a lot of different explanations but no solutions.

Their policy was that rooms must be 25-28 degrees (celsius that is) during summer otherwise Mediterranean people would complain and they had NEVER had any complaints about the issue before.

So unless you like to spend your night in a bad sauna - go somewhere else. Could be okay during winter as the last option before driving to Inverness. The manager is quite sensitive to being criticized. Do NOT expect to get helped.

  • Stayed June 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Revisius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cumbria
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 16, 2010

we trawled the hotels of Fort william at 930 with two small children looking for a room, and a good deal for a late, unp;anned overnight stya on the way home. It was onkly in the Best western Imperial that we found an outstanding manager who was willing to not only give us a very good rate but also kept the restaurant open so we could eat and accomodated us on everything at breakfast too. If ONLY other hoteliers in scotland had the business sense, flexibility and attention to customer service that Mr Singh ( I hope i have the name right- apologies if not!) has, the country, and its tourist industry, would be an even better place!!

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lakeypeople
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
159 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed June 11, 2010

We arrived tired and hungry about 10pm Thought we"d at least get a snack in the bar. No. Best we could get was a bag of crisps We got our drinks and sat down. Hardly had we sat down before we were asked to move next door as thevsofas were very comfortable and the bar was closing. Reluctantly we obliged. No sooner had we sat down then the staff turned the lights off and we were left in the dark. There are no lifts in this overpriced fawlty towers establishment. The room was dowdy and cramped. The bathroom was ok. Breakfast was rushed and we felt we were obviously in the way and an inconvenience if you didn't hang on to your cup it was taken away. We also learned from another elderly guest that she was left to struggle up the stairs with her luggage. Shame on you imperial hotel staff if you continue treating your customers with contempt they won't come back. We only stayed the night thank goodness

  • Stayed June 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Qixu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel

Property: Imperial Hotel
Address: Fraser Square, Fort William PH33 6DW, Scotland (Formerly Best Western Imperial Hotel)
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #16 of 21 Hotels in Fort William
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 35
Reservation Options:
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Also Known As:
Best Western Fort William
Fort William Best Western
Imperial Hotel Fort William, Scotland

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