We had high hopes for this new bar/restaurant in Fort William. It's decor is smart, the welcome was warm and our drinks and food were delivered in good time. The menu is interesting and the kitchen is obviously working hard to produce great food. While the front of house staff were pleasant, the inattentive service really spoiled the experience. We didn't receive any bread (though other diners did), weren't offered a second drink and no-one enquired as to whether everything was OK. When the empty plates were eventually collected, we ordered a dessert but after 20 minutes we gave up waiting (how long does it take to cut a piece of cheesecake?). Seeing as the place wasn't very busy, there really wasn't any excuse. The manager brought the bill (luckily the cheesecake wasn't on there) but still no interest as to whether we were satisfied.
The food was very pleasant, reasonably priced and the location and ambience could make this "the place to be" in Fort William. It's the sort of place that could attract the locals on a regular basis and not disappoint the visitors. We will give it a second chance, but only one more. Come on, Browns - get your service up to scratch and you'll be up there with the best before too long!
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