We checked quite a lot of accommodations in Fort Williams region and at last booked this guest house through their own booking system as there they offered a special spring rate (about 20% cheaper with direct booking)not available on the big booking systems. At least we thought we would have booked as we got a reservation receipt. So we cancelled all our information about the other accommodations in Fort William region we had collected before. We shouldn't have done this. Three day after our booking we got an information, that they didn't know how we could book their rooms for the spring rate, they didn't want us as guest for that reduced tarif in may (isn't that spring time?) Even when we argued that we had booked with their own home page booking system and have a written confirmation they said they didn't reserve the room for us. We said " it's not our fault but okay what's your solution" as their regular rate is much to high for just a room with 2 beds. For example why didn't they offer a 10% discount. Their solution was simple: "we've cancelled your reservation and will tranfer your prepaid money back".
What an unfriendly answer! Is this scottish hospitality? As they know that it would be quite difficult for foreigners to get their rights they didn't take care about their mistake.
Another bad experience when they booked the money back. Because of the money exchange fees of the bank we not only had this fee for reservation, but when we got back our money we again had to pay the exchange rate from gbp to euro.
To come to an end: our experience with Kilmalyn guest house ended in not being welcomed foreign guests, in not accepting own faults and in much discussions with the owners and much trouble to find an other accommodation. We were happy that all other people we met in Scotland were really freindly and welcoming.
- Official Description (provided by the hotel):
- Family run bed and breakfast accommodation 4 miles from Fort William, with fantastic views across the loch to the mountains beyond. ... more less
- Reservation Options:
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- Also Known As:
- Kilmalyn Guest House Fort William, Scotland