Having eaten here several times our experience last night has made me want to finally review it. Before I start, I have to say that this is by far the better experience than eating at Pizza Hut near the cinema and its worth coming into town to eat here than at Pizza Hut, however, there are some things that with a little thought could be made to be so much better.
The majority of the staff were helpful, smiling, clearly as hot and bothered as the diners but managed to keep professional. The manager however, spent more time chatting at the pass with the chefs and not really paying attention at all. Whilst not rude, when we asked about a special on Foursquare that we had unlocked he dismissed it out of hand and alluded to me not knowing what I was looking at when clearly he has not read some memo or other from head office, I don't appreciate being basically told that I am reading the words American Express Madam not Pizza Express - what does he think I am, stupid?!
Its noisy in here, very noisy, another review had mentioned the hard surfaces everywhere, I don't mind that, its easier to keep clean, however it does make for a loud dining experience. What we found particularly uncomfortable was that there was no air, no open windows, no air conditioning, no breeze, stale stagnant getting hotter by the minute.
The food is lovely, cant fault it at all, good quality ingredients and the fact it is made in front of you is great. The service whilst the girls were helpful and smiley it was slow, soooo slow. Having asked for our bill 15 minutes later we still didnt have it so had to walk up to the till to finally get it.
Yes we'll be back, its one of the few places in Inverness that it's worth going to, but with just a little care and attention this could be so much better.