location was great, just a short walk to castle stuart and town, the menu sounded yummy even though we didnt try it. when you walked into the hotel the decor was really nice I loved the uniform of the staff, which was a purple kilt.
We stayed in the royal suite, which a first glance seemed beautifully decorated and clean, then as you ventured further in you noticed the filthy windows, torn and stained curtains, stained carpets and marked bedding. The royal suite had a big jacuzzi bath with mood lighting which we loved.... untill we spent an hour running it to the correct height and temperature, once we both got into it we then had a knock on our door as there was a leak in the restaurant downstairs from us using the jacuzzi (hadnt heven had the jets on yet) we had our room inspected twice, which was highly embarrassing when your stood there in a towel.
we were then told we had to place the 2 shower heads that are attached to the side of the jacuzzi into the water we had just run. sitting in a bath with shower heads in it wasnt so great and the moment was ruined so we decided to drain the jacuzzi, causing a leak around the steps, which ran along the floor and into the stained carpet around the bed. not so pleasant when your getting in and out of bed, so once again, we had another member of staff up into the room to check.
The staff couldnt be faulted, they were a great help but for what your paying for a royal suite you would expect more use out of the facilites. We also didnt know there was no shower in the room so we ended up leaving the next day feeling a bit grimey, spending an age running the bath to cause leaks didnt sound too appealing in the morning.
I think the Beaufort have great staff but need to improve their information by updating their website to give pictures and details of the rooms so you know what your getting. Also, in the royal suite there should be a little info sheet of do's and dont's,, and how to actually work the jacuzzi as half the knobs didnt work. The room had great potential and i hope the jacuzzi gets fixed soon for futre couples!
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- Also Known As:
- Beaufort Hotel Inverness, Scotland