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“Overall good but a few niggles...”

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Rocpool Reserve hotel & Chez Roux
Ranked #8 of 34 Hotels in Inverness
Certificate of Excellence
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Overall good but a few niggles...”
Reviewed March 17, 2013 via mobile

Perfect location and perfect service! Although I have a few niggles about the room. For a 5 star hotel I shouldn't have to complain about anything....
We stayed in room 8 - there was a brown stain (damp patch) on the roof by the door which I should not expect to see in a luxury hotel. Also all we could hear through the night was water dripping by the window, not sure if it was from a blocked drain pipe?? Also the room above us was an open tv like room for quests and most of the time all we could hear was stomping feet and the floor boards squeaking. The bathroom was perfect although the shower door seemed to not stay shut properly which resulted in water on the floor. Overall a perfect stay, all staff were very friendly and met all are needs. But for me the few things I've mentioned above I do NOT expect to see in a 5star hotel especially for the amount of money that it cost.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K20SPK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, May 5, 2013
Dear Guest,
Thank you for your review on your recent stay with us at Rocpool Reserve.
We take all feedback on board and it is when we receive feedback such as yours that it allows us to sort out these little ‘niggles’ which impact on a guests stay, and allows us to improve on what we offer here at Rocpool Reserve.
I hope that we will have the pleasure of welcoming you back to Rocpool Reserve in the future.
Kind Regards,
Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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619 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
1 review
Reviewed March 8, 2013 via mobile

We stayed on recommendation from a friend. Not often do you find the personal and friendly service that this small boutique hotel has to offer, with the quality of food to match. Relaxing luxury! Will definitely be back!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aongh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, May 5, 2013
Dear Guest,
Thank you for your recent review on Rocpool Reserve Hotel.
How excellent to hear of your luxurious and relaxing stay with us, it was certainly our pleasure to provide you with our signature 5 star service and Chez Roux food and we very much look forward to your return visit.
Kind Regards,
Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 6, 2013

Recently stayed 3 nights at the Rocpool Reserve Hotel in Room One, one of the Decadent rooms. We were approached by a receptionist immediately upon arrival and even without asking our names they appeared to know who we were and immediately took us to our room. The room was immaculate, very stylish and well equipped with a personal tea/coffee machine, flat screen TV in the bedroom and bathroom and an Ipod docking station. Very different from other rooms we have stayed in because the gorgeous bathroom was on a lower level via your own stairs and included a huge stand alone bath, double wet-room type shower and 'his and hers' sinks.

We decided to dine in the R-Bar shortly after arriving and the menu was varied, food was excellent and the service from the bar maid was impressive.

On leaving or arriving at the hotel, the door was opened for us and every member of staff was friendly and welcoming. The breakfast each morning was exquisite (no buffet breakfast here!) and as always the service from the waiting staff was perfect.

Our experience at Rocpool was totally unforgettable and we can't wait to come back. Mike and Carol

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, May 5, 2013
Dear Mike and Carol,
Thank you for your positive review based on your recent stay at Rocpool Reserve Hotel.
It is with pleasure that I read your lovely review and I am so glad that you enjoyed every single aspect of your Rocpool experience. It is with great effort from our full team of front of house and kitchen staff that our hotel withholds its 5 Star reputation, so they will be very happy to hear of your ‘unforgettable’ experience.
We look forward to seeing you in the future.
Kind Regards,
Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 5, 2013

We are return guest's to Rocpool and like to treat ourselves around once a year. Let me tell you that this place just seems to get better and better! The service is impeccable, the food is unimaginably good, the rooms are luxurious and all public area's kept immaculately clean.
This hotel is a gem, with only 11 rooms and a small team of staff, it has a homely, comfortable feel which really compliments the modern and stylish decor of the rooms and public area's. The service is personal and attention to detail is admirable in all aspects of this hotel.
As long as this hotel is running, we will keep returning.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moizjh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, May 5, 2013
Dear Guests,
Thank you for your kind words regarding your recent stay with us at Rocpool Reserve Hotel. We remember each of your visits fondly and we look forward to welcoming you back on your next trip to Inverness.
Kind Regards,
Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oban, United Kingdom
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 4, 2013

We stayed at the Rocpool Reserve from Wednesday 24th to Friday 26th October. We were very lucky to get a great deal, which included Breakfast on both days. As we were in a Decadent room we chose to partake in the offer to upgrade our room to the Extra Decadent as it was only £50.00 extra. The hotel is situated only 5 minutes from the centre of Inverness, in a nice, quiet area, leaving us far enough away from the noise of the city. On our arrival we were greeted at our car by one of the fabulous members of staff offering to help with our luggage. We were given a quick tour of the hotel then taken to our room and were checked in there. Very personal, and relaxed. We had Room Number 5, which had a private balcony with an outdoor hot tub, providing a stunning view of the Ness River. It also had a great bathroom with a massive bath and double sinks. Gorgeous! The bed was very comfortable and the shower was the type you could stay in all day! We woke up feeling refreshed after an excellent night's sleep and 15 minutes later our room service was delivered right on time, which I must say was the most delicious I may have had. The menu was plentiful and I enjoyed an immaculately presented fresh fruit plate and a full Scottish Breakfast cooked to perfection, served by friendly staff.

Our second night carried on in the same fashion, with our Chez Roux dining experience being entirely decadent, something which we greatly appreciated after a long day on our feet exploring Inverness. The cheese souffle and scallop starters which we opted for were simply unbeatable, or so we thought until the main courses arrived, the steak was cooked beautifully and the beef cheek was a rich, wholesome dish which exceeded all of my expectations. After two rich courses each, we decided to opt for the homemade sorbets which included 'green apple and coriander' an unusual combination, but absolutely divine.

We retired to the bar for after dinner coffee's then spent the remainder of our evening enjoying the lights of Inverness from our hot tub. A perfect way to end our perfect stay, thank you Rocpool for our simply perfect romantic weekend.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpandkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, March 5, 2013
Dear Guest
Thank you for your taking the time to share your experience with fellow trip advisor reviewers.
It is reading a review like this that makes us all truly proud of the experience we aim to deliver to all our guests.
We are delighted that you enjoyed your stay with us, and we certainly look forward to welcoming you back in the future.
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Inverness, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 2, 2013

We had a fantastic meal, and the service was really excellent, but when we enquired if the excellent staff receive the 'discretionary' service charge that's automatically added to the bill, the answer was no,.

So we asked for it to be removed and gave a cash tip instead.

I suggest you do the same.

  • Stayed March 2013, traveled as a couple
    • Value
    • Service
Helpful?
2 Thank pdagnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, March 5, 2013
Dear Guest
I am delighted to read that you enjoyed your experience with us at Rocpool Reserve and Chez Roux. Please let me reassure you that all staff from Restaurant through to our Housekeeping team do indeed receive the discretionary service charge, of which is equally shared out twice a year. We certainly hope to welcome you back to Rocpool again soon.
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Glasgow, Scotland
Level 5 Contributor
76 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed March 2, 2013 via mobile

This was our 3rd stay at the Rocpool but on this occasion we were in room 6 - Hip room. The last few times we had been fortunate enough to be in decadent room (room 1) so we were interested to compare the differences. We were still more than satisfied and pleased with our room. The room was still a good size with relaxing chairs and a huge comfortable bed. The room has gorgeous decor and feels very homely. The bathroom has a separate bath and shower, however the hip room does not have a jacuzzi bath or tv like the decadent rooms. However it was still very comfortable and if you lie at the top end you can still watch the bedroom tv ;-) I notched that the hotel had new Theirry Muglar toiletries which were lovely. The thing we love most about the Rocpool is the service - it is very americanised, attention on the guest but not over-bearing. You are literally greeted at the car as soon as you park outside the hotel door! In addition the breakfasts are sooo tasty - we love the relaxed atmosphere in the mornings and enjoy the tasty food. The rocpool shake is the best ;-)
This was the first time that we tried dinner in Chez Roux and had a fabulous dinner. The food and service were fantastic. Certainly Michelin standard and we enjoyed every minute. The Rocpool bar is also great for a pre-dinner drink.
The other positive is that the hotel is only a 5-10 minute walk down to castle, shops, and other bars and nightlife in the area. Lovely to walk along the riverside if the weather permits...
We love the Rocpool and try to stay here when we can &having friends in the area, it's a perfect excuse to keep returning. Yes, it is an expensive hotel compared to others in the area but well worth it!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LEHF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review, March 5, 2013
Dear Guest
Thank you for your kind review. The team at Rocpool work hard to ensure the highest standards of the hotel and provide our guests with the best of service, and it pleasing to read that we succeeded in our efforts during your stay. Our rooms are all decorated and finished to a luxuriously high standard, and I am delighted you were able to appreciate this. Please be assured that I will pass your kind words onto all the staff and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rocpool Reserve hotel & Chez Roux

Property: Rocpool Reserve hotel & Chez Roux
Address: 14 Culduthel Road, Inverness IV2 4AG, Scotland (Formerly Culduthel Lodge)
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Inverness
#5 Luxury Hotel in Inverness
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Rocpool Reserve hotel & Chez Roux 5*
Number of rooms: 11
Official Description (provided by the hotel):
5 Star boutique hotel opened in February 2006. A totally renovated Georgian Townhouse featuring stunning modern original design. The hotel also has a Chez Roux restaurant with a French flair and R-bar for cocktails. All produce used is local produce. ... more   less 
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Also Known As:
Rocpool Reserve Hotel & Chez Roux Hotel Inverness
Rocpool Reserve Hotel And Chez Roux
Rocpool Reserve Inverness
Rocpool Reserve Hotel Inverness
Rocpool Reserve Hotel & Chez Roux Inverness, Scotland

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