This stay was unplanned and the room taken without prior booking. Travelling with 3 young children ages 4 years, 2 years and a 3 month old, also with ourselves full of flu, we were very grateful to get a room anywhere.
We stopped at the Premier Inn at Inverness Milburn Road but no family rooms were available. There was no worries though because the young lady who served me on reception was insightful enough to look up the other Premier Inn hotels in Inverness and advise there was 1 suitable room available at the Riverness, Huntly Street hotel. Excellent customer service.
The lady was kind enough to provide not only the address but a map and good instructions to get us there quickly. There was just one snag, Huntly street was closed off due to gas works in the area. There was no way the lady could have known this, so not her fault.
Upon arriving at the Huntly Street Hotel, the young lady on reception there was also very good at her job and got us checked in quickly and also managed to get us a seat in the restaurant for dinner. The room was not set up for a family but this was easily rectified at top speed by staff and they supplied us with extra towels. This was all done for us by the time we got a space to park the car. We had to use on street parking as the car park at the back of the hotel was full. Normally there is a charge but the lady advised that all parking restrictions had been suspended during the time the afore mentioned gas works were being carried out.
The room we got (room 104) was very clean and spacious as well as comfortable and warm. There was a fairly nice view across the river too. The bed mattress was a bit hard and uncomfortable and I did wake with a sore back as did my wife.
The room had the standard, basic facilities as expected from Premier Inn but the tea cups and tumblers were filthy and needed a good scrub before we could use them. The shower was very powerful and hot water was drawn through immediately.
The hotel was quite busy that evening when we were having dinner and again very busy in the morning when at breakfast but thankfully, was very still and quiet for sleeping.
The dinner that evening was excellent. Staff advised the menu had been reduced as the fryers had broken down a few days prior and they were waiting on them being fixed. There was still ample to choose from though so this was not really an issue. The kids ate from the children’s menu which they enjoyed, my wife had the create your own pizza and I had the mixed grill. Staff also warmed our baby’s bottle for us. Dinner cost just over £56.00 including drinks and pudding.
Breakfast was busy but there was no long queues and there was plenty for everyone. There was a good selection of hot and cold items but coffee was out of a ghastly machine. I was hoping to see the same wonderful machine they had in the Aberdeen City Centre Premier Inn but alas I was to be let down. Breakfast was very enjoyable until I started choking on someone’s blonde hair. Staff advised that everyone who worked there that morning were all dark haired and the chef was bald so the hair must have been from a guest. A drawback of a buffet style service. That was enough to put me off. My wife and children though enjoyed their food without and nasty surprises.
In all breakfast was £8.25 each adult with the kids eating free.
In summary, we had a pleasant enough stay at the hotel. Staff were excellent, room clean and comfortable and food was fairly good.
Reason for stay: Unplanned trip
Would I stay again... Yes
Good Points: Excellent staff, Great room, Great showers
Bad Points: Coffee machine, Dinner portions poor, Parking potentially costly
Room Cost £60.00
Total Spend for 1 night with dinner and breakfast £140 for 2 adults, 2 children, 1 infant
- Official Description (provided by the hotel):
- IMPORTANT INFO: There is limited parking at this hotel which is allocated on a first come, first serve basis and is chargeable. Please note there are road closures around the area. Please note there can be noise disturbance due to the location of this Premier Inn. Please note all twin rooms at this hotel consist of a double bed and a single sofa bed. Feast your eyes on incredible views from the Premier Inn Hotel Inverness Centre (River Ness). With an amazing panorama of the River Ness and Inverness Castle from the front of the hotel and great attractions nearby, you'll find plenty to inspire you. Get a taste of the Highlands in one of Scotland's most buzzing cities. Savour the chance to see Nessie in person at Loch Ness, or bite into some traditional Scottish fare. Enjoy some food for thought at Eden Court Theatre, or indulge in history at Inverness Castle. Then come back to some even tastier treats at our Thyme restaurant and a lovely comfy bed. ... more less
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- Also Known As:
- Premier Inn Inverness Centre (River Ness) Hotel Scotland