Stayed here for the marathon recently and have to say that despite phoning and requesting an early breakfast on the day of the marathon earlier in the week which was said not to be a problem, when we arrived at the hotel it was a different story. The rather dour and unhelpful girl on the check in desk obviously did not believe me at all and said that she would have to check if this was possible despite me telling her it had already been agreed!
We passed the desk several times later in the day going in and out of the hotel and she saw us on each occasion however did not approach us to confirm or inform us if an early breakfast was possible.
We gave up and ended up buying goodies at Tesco for breakfast to .eat in the room
This kind of customer service is very disappointing and in total contrast to Newcastle Metro where wer has stayed the week before where staff could not have been more helpful.
Next time its a B&B for me....
- Official Description (provided by the hotel):
- IMPORTANT INFO: There is limited parking at this hotel which is allocated on a first come, first serve basis and is chargeable. Please note there are road closures around the area. Please note there can be noise disturbance due to the location of this Premier Inn. Please note all twin rooms at this hotel consist of a double bed and a single sofa bed. Feast your eyes on incredible views from the Premier Inn Hotel Inverness Centre (River Ness). With an amazing panorama of the River Ness and Inverness Castle from the front of the hotel and great attractions nearby, you'll find plenty to inspire you. Get a taste of the Highlands in one of Scotland's most buzzing cities. Savour the chance to see Nessie in person at Loch Ness, or bite into some traditional Scottish fare. Enjoy some food for thought at Eden Court Theatre, or indulge in history at Inverness Castle. Then come back to some even tastier treats at our Thyme restaurant and a lovely comfy bed. ... more less
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- Also Known As:
- Premier Inn Inverness Centre (River Ness) Hotel Scotland