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“Friendliest staff and great value”

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Premier Inn Inverness West Hotel
Ranked #4 of 34 Hotels in Inverness
Certificate of Excellence
Aberdeen, Scotland
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Friendliest staff and great value”
Reviewed October 29, 2012

I have stayed in many hotels around the world but I'm very proud to have received a lovely Scottish welcome when I arrived to check in at this Premier Inn - thank you. You restored my faith in the standard of service we deliver in Scottish hotels. This level of service continued at breakfast - such efficiency and frienliness is rarely found in the UK. The hotel was spotlessly clean and is in a beautiful location. It's well worth a visit - even if only for the hearty breakfast which is delivered to your table freshly cooked. :-)

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N-Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carly f, Reception at Premier Inn Inverness West Hotel, responded to this review, November 14, 2012
Dear Guest,

I'd like to thank you for taking the time to write a review on your stay with us here at Premier Inn Inverness West.

I'd like to thank you for your kind comments about how you enhoyed the customer service you recieved during your stay. We strive to give 100% at all times to ensure that our guests have the most enjoyable stay possible.

Thank you again for your review,

Many Thanks,

Jenny
Reception
Premier Inn Inverness West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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740 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
East Kilbride, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 22, 2012

This places cannot be beaten for friendly staff who go out of their way to ensure your stay is comfortable and enjoyable. The reception staff made you feel very welcome and could not be more helpful. The rooms are new, clean and very comfortable. The breakfast staff were very friendly and helpful and made you feel very welcome. They all seemed to love their work and make your stay enjoyable. The kids also loved the attention! I would definitely recommend this place to stay and will be back.

Room Tip: We had a family room which slept 4 and still had plenty room. The area is quiet wil no noise interru...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simbersc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carly f, Reception at Premier Inn Inverness West Hotel, responded to this review, October 25, 2012
Dear Guest,


Thank you very much for taking the time to write a review on your recent stay with our hotel.

I'm very happy to see that you found our staff to be very friendly and helpful, at Inverness West Premier Inn we always aim to give 100% customer service and go out of our way to ensure our guests are always happy and enjoying their say with us.

Thank you again for your kind review and we hope to see you again in the future.

Many Thanks,
Jenny
Reception
Premier Inn Inverness West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 22, 2012

Stayed here for 2 nights as part of a motorcycle tour and booked it online for a reduced price of £19.

Absolutely great value and a clean hotel with friendly staff. Don't be put off with it being a chain, I wasn't and I would also have paid more for the hotel as it was excellent in every way. Breakfast may be a little expensive compared to some hotel deals but still excellent food and helpful staff willing to cook anything the way you wanted.

Would definitely stay again.

Stayed July 2012, traveled as a couple
Helpful?
Thank Kodi2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carly f, Reception at Premier Inn Inverness West Hotel, responded to this review, October 25, 2012
Dear Guest.

I would like to thank you for taking the time to write a review on your recent stay with us here at Premier Inn Inverness West.

I would like to thank you for saying that our hotel is one of the best Premier Inns you have stayed in. This means a great lot to us as we are always giving 100% customer service and always ensuring that our guests have the best possible stay that they can have.

I'm also glad to see that you enjoyed your food at the adjoining Lochness House Beefeater restaurant.

Thank you once again for your review,

Jenny
Reception
Premier Inn Inverness West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 19, 2012

I stayed here on business and stay in a lot of premier inns around the UK. I have to say that this is one of the best. The hotel is quite new and spotlessly clean, the staff are friendly and the Beefeater next door is very well laid out offering a good menu selection.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carly f, Reception at Premier Inn Inverness West Hotel, responded to this review, November 14, 2012
Dear Guest,

Thank you very much for taking the time to write a review on your recent stay at our hotel.

Thank you also for your kind words about how you feel our hotel is one of the best Premier Inns you have stayed in. All staff strive to give the best customer service that they can offer and always make sure that our guests have an enjoyable stay from the moment the check in until they depart.

Many thanks again,

Jenny
Reception
Premier Inn Inverness West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbernauld, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 12, 2012

I stayed here last month and had a lovely evening meal and breakfast. Food was great and good value for money. Staff were welcoming a friendly. Located in a beautiful setting. Would definitely recommend a visit.

  • Stayed September 2012
    • Location
    • Cleanliness
Helpful?
Thank Leepollock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carly f, Reception at Premier Inn Inverness West Hotel, responded to this review, October 18, 2012
Dear Guest,

Thank you very much for taking the time to write a review on your recent stay at Premier Inn Inverness West. All reviews are always greatly appreciated.

I'm happy to see that you found your stay to be enjoyable and that you found our staff to be friendly and welcoming.

Thank you again for taking the time to write your review.

Regards,
Jenny
Reception
Premier Inn Inverness West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 10, 2012 via mobile

New hotel. Clean functional rooms. Friendly staff. Plenty of parking facilities - quite full by the end of the evening. The cot facility is what draws us to premier inn and they ate always in good condition

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sa13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carly f, Reception at Premier Inn Inverness West Hotel, responded to this review, October 11, 2012
Dear Guest,

Thank you very much for taking the time to write a review about your recent stay at our hotel. All reviews and feedback that we recieve is always greatly appreciated.

I'm happy to see that you enjoyed your stay here with us at Inverness West Premier Inn and found your room to be comfortable and the staff friendly.

And the cot facilities that Premier Inn offer are fantastic as it saves families having to take their own travel cot. It's also easier to arrive and have one already set up rather than having to set your own up yourself, as I'm sure you'll agree.

Thank you again for taking the time to review your stay with us.

Many Thanks,

Jenny
Reception
Premier Inn Inverness West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 4, 2012

We were in room 18 which has a nice view over the fields but problem arose during the night. From about 2.30am - 5pm we were woken up by creaking noises in different locations inside the walls of the room. the noise was constant throughout this time (every few seconds there was another 'creak'). WE DID NOT HAVE THE AIR CONDITIONING ON during this time. If you are a heavy sleeper i'm sure the noise wouldn't wake you up but if you are a light sleeper i would ask not to be in this room until the problem is identified and totally fixed. Money was refunded which was good. Room was very clean. nice to have a good bar area to sit in during the evening so not stuck in the bedroom all the time.

Room Tip: If you are a light sleeper i would suggest not room 18 meantime
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aberdeenfamily10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Inverness West Hotel, responded to this review, October 18, 2012
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay.
We sincerely apologise that on this occasion our hotel did not meet your expectations.
Your feedback is very much appreciated as it enables us to improve standards.

Please be assured that the issues raised will be fully investigated.

Thank you once again for your review.

Naina
Social Media Team

Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Inverness West Hotel

Property: Premier Inn Inverness West Hotel
Address: Glenurquhart Road, Inverness IV3 5TD, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Inverness
#3 Family Hotel in Inverness
#7 Business Hotel in Inverness
#9 Romantic Hotel in Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Premier Inn Inverness West Hotel 3*
Number of rooms: 76
Official Description (provided by the hotel):
Perched on the spectacular Caledonian Canal, just a few minutes' walk from the city centre ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Inverness West Hotel Scotland

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