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Reviewed February 15, 2017 via mobile

Where do I start with the wonder that is the Palace Hotel and Spa!
From the second we stepped foot in the foyer we were greeted by helpful and friendly staff. As it was a Valentines break, we were pleasantly surprised to hear our classic room had been upgraded to a castle view room, and what a view it was!
We had selected the all inclusive HOT offer which consisted of dinner, bed, breakfast and drinks both evenings. We were blown away by the meals both evenings with fantastic dishes like Smoked Venison and Parma Ham salad, Roast Loin of Pork with Sage and Onion Stuffing and a Belgian chocolate and caramel box. The standard of the food and service were both outstanding!
The buffet breakfast was better than imagined with all the items being served full of flavour.
All in all, the staff (who we would name but there were so many wonderful staff we have forgotten them all), location and food were all second to none and we will be recommending a visit to the Palace Hotel for anyone staying in Inverness in the future.

Stayed: February 2017, traveled as a couple
3  Thank Adventurer593472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded February 17, 2017

Dear Guest,

Wow wow wow! I don't think there are enough thank you's to convey how grateful we are to you for posting your simply fantastic review.

We certainly strive to ensure in all aspects of the hotel our guests have as excellent an experience as we can possibly make it, it is brilliant that we got everything so perfect for you both!

It would be lovely to look after you again and we'll love having you back - I hope you can make it soon!

Kind regards, Della.

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Reviewed February 14, 2017 via mobile

Stayed here for 2 nights , . Girls spa weekend break , absolutely loved it ! This is the second time I have stated at the palace , and as per first visit , lovely warm reception upon arrival , rooms were excellent , no complaints from either of us girls ! Took full use of the spa and leisure pool , just totally relaxing !! Had our evening meal in the restraurant , good choice of food , lovely and with no complaints either ! Will definitely be visiting again !

Stayed: February 2017, traveled with friends
3  Thank sharleneanderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded February 17, 2017

Dear sharleneanderson,

Thank you so much! What a super review!

We're so happy that you had a brilliant time over the weekend and that you can heap so much praise on us!

How wonderful that this is your second stay and it's is brilliant that you will return again! Thank you so much for all your lovely compliments.

I do hope we see you again very soon for another special weekend away!

Thanks again and kind regards, Della.

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Reviewed February 14, 2017

We had a lovely stay and the staff were friendly. The only downside would be creaky floor boards but it is an old establishment with lots of character. Breakfast is good and well presented. A good nights sleep and a comfortable big bed

Room Tip: Ask for a river view
  • Stayed: January 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded February 17, 2017

Dear Catherine R,

Thank you for your review, super that you enjoyed your stay with us.

Yes, the hotel certainly has character - along with grace and elegance has come a few creaks which happens to the best of us I'm told! It's great you enjoyed the big bed and had a good nights sleep followed by an enjoyable breakfast.

It's fantastic that you had a lovely stay, I do hope we can look after you again very soon.

Thanks again and kind regards, Della.

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Reviewed February 13, 2017 via mobile

Stayed here for 2 nights. Got to say Hotel is excellent. The position right on the river is beautiful. The staff are always welcoming and helpful. And the rooms are very comfortable. Will definitely be back in the future.

Stayed: February 2017, traveled as a couple
2  Thank Carolanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded February 17, 2017

Dear Carolanne B,

Thank you for your excellent review!

We're so happy to know you will be back, it's fantastic that you had such a great time with us! It's brilliant that you found the rooms comfortable and you enjoyed our beautiful location.

I do hope we can look after you again very soon.

Kind regards, Della.

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Reviewed February 13, 2017 via mobile

Lovely hotel and cocktail menu really nice staff and the room was lovely and cosy. Definitely will return as such a lovely location and easily accessible to the town centre and Eden court. Spa is an added bonus.

Stayed: December 2016, traveled as a couple
2  Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded February 17, 2017

Dear Debbie F,

Thank you very much for your review!

We're so happy you had a lovely time with us, we really enjoy looking after our guests and it's fantastic that you enjoyed the location we have - it is absolutely super for accessing all that Inverness has to offer.

It would be lovely to welcome you again, I hope we can soon.

Kind regards, Della.

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