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“Great Location”

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Best Western Inverness Palace Hotel & Spa
Ranked #11 of 34 Hotels in Inverness
Certificate of Excellence
Keystone Heights, FL
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great Location”
Reviewed August 3, 2008

Stayed here as part of a tour group. You can't beat the location--right on the river and only a couple of blocks over the bridge into city center. Room was large enough to accomodate a king size bed and a rollaway with lots of space to spare. Lobby area and restaurant were nice--breakfast was a hearty treat. Staff was attentive and friendly. Hubby was happy with the Starbucks kiosk in the lobby. Again, location, location, location is the key at this hotel.

  • Liked — location
  • Disliked — typical large hotel chain style room
  • Stayed July 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan1326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,341 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (417)
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Menstrie, United Kingdom
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 15, 2008

We decided to have a long weekend in Inverness and chose the Palace because it was centrally located for the city but also had car parking. This is a clean and well maintained 'high-end' 3 star hotel. We booked an executive room and this was a large and confortable room with a superking size bed. It also had lovely views directly out onto the River Ness and to the Castle across the river.

The hotel is a classic old hotel building complete with a timber revolving door and many cornices and period features. However, the hotel has clearly been refurbed in recent years and the facilities and rooms are modern and very nice. There is a new leisure area with pool, sauna, steam room and hot tub, which was generally very quiet during our stay. The only one aspect of the hotel that still harks back to it's classic origins is the rather antiquated lift which is still of the type where you have to manually open and close the gates, but this just adds to the charm of the building.

There is a Starbucks franchise within the comfortable lounge of the hotel and the restaurant offers a good selection of traditional Scottish fare.

I would not hesitate to recommend this hotel as a good base for visiting Inverness. Staff were helpful and courteous throughout our stay and the rates were very reasonable for such a well located and presented hotel.

  • Liked — Good room and good location
  • Disliked — Nothing
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andylovescatrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level 6 Contributor
153 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed May 22, 2008

We stayed here for 3 nights as part of a tour of gardens of the Highlands, so we had no choice in choosing it. It turned out to be well located, right on the river across from Inverness Castle and only a couple of minutes from the town centre on the other bank.

Our twin room was at the rear of the hotel, quite big and airy and overlooking a small laneway. We thought it would be nice and quiet, but it turned out that a number of the lorries delivering to the Tesco during the early hours used the lane as a shortcut, and we must have been near the hotel's bins, as the refuse lorries also seemed to stop under our window.

We had to be in the dining room for both breakfast and dinner at a set time - the hotel caters for lots of tour parties and that's how they cope with the numbers. The food was very good, lots of choice of both hot and cold at the breakfast buffet, and there were 4 choices for each course at dinner, so no complaints there.

We used the swimming pool twice. I found it a bit too warm, though my friend (not a usual swimmer) loved it. The changing room was a rather cramped, and did the pool receptionist have to throw a bucket of disinfectant along the corridor to the pool when I was walking there?? But it was nice to be able to have a refreshing dip after a hard day's sightseeing.

One other thing: on arrival we were only given one key for the room. I asked for a second one and was told this wasn't possible "on health and safety grounds". That's a new one to me!!

  • Liked — Location
  • Disliked — Noise at rear of hotel
  • Stayed May 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Northbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 4 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 7, 2008

We stayed here for two nights on a weekend break deal with dinner included one night.

The Hotel is well located within 2/3 minutes walk of the centre / shops.

The Hotel appears to be well staffed (in terms of numbers), all of whom we found very pleasant and helpful.

The room was large & very clean. We stayed in room to the rear of the Hotel so missed out on the views over the River Ness to the front. I was not very happy with the door lock on the room - i did not feel it was very secure & would not recommend leaving valuables in the room.

The pool is a good size, as is the gym which was well equipped. There is also a sauna / steam room within the spa.

Breakfast was excellent - good choice & quality.

Dinner - we had a very poor experience, but note previous positive comments on here so will put it down to 'Chefs night off' - we received a full refund for dinner & our complaint was handled well.

As previous reviewers note, drinks in the Hotel bar are very expensive. There are several bars / restaurants nearby as alternatives to this.

The Hotel appears to cater well for coach parties - there was a party of over 50 people during our stay for whom they laid on evening entertainment (singer / keyboard).

Overall, not a bad Hotel with decent spa. I would stay here again but venture out for dinner.

  • Liked — Central location, friendly staff
  • Disliked — Evening Meal
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adamh34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 4 Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 21, 2008

We booked with this hotel directly, for a party of 50 people. We had stayed previously at the hotel some years ago before it became a Best Western and it was pretty good then. The hotel is situated very well for the city centre and looks out directly over the river. The staff were very good and couldn't be more helpful. When we arrived the hotel was very busy and there was a conference on. We were offered coffee and tea and sandwiches on arrival. The hotel is an old building to the front with a newer extension and offers leisure facilities. There is also a nice wee Starbucks at the reception.

Our room was to the front of the hotel and was spacious and nicely decorated but a bit cold perhaps because of the lack of double glazing. But we did not receive a single complaint from any one of our group so the rooms all must have been fine. In the evening our meal was excellent. We were entertained by a disco which was okay. The breakfast was a buffet and was very good. Staff had requested that we all go to breakfast at the same time! but we explained that this would not be possible. The other thing is that they sat all of our party together at huge big tables which is not always preferable at breakfast time. So if you book as part of a large party, make sure you tell them exactly what you want.

However, on the whole we had a good stay at this hotel and I would definately recommend it if you want to stay in the area.

  • Liked — The food was good
  • Disliked — bedroom was a bit cold
  • Stayed March 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M1NX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 19, 2008

We were looking for somewhere for some rest and relaxation without having to pay and arm and a leg and found this hotel hard to beat on location (right next to the river and 2 minutes from the shops and restaurants but nice and quiet) excellent service, comfort or value for money. It is an old hotel with bags of character but modern, bright and spotlessly clean. All the staff were both friendly and professional and seemed to have a pride in the hotel which is rare from chain hotels. Pool and spa a real bonus. We stayed in the old part rather than the newer annex at the back - big rooms but warm and well furnished. The Italian right next door is excellent. We got the best deal from contacting the hotel direct. All in all great value for money from this hotel.

Stayed March 2008
Helpful?
Thank ronac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Level 5 Contributor
67 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed February 7, 2008

Brilliant location in Inverness - right by the river with lots of bars and restaurants nearby and a view of the courthouse which looks like a Castle!
The hotel was great - lovely room and bathroom, great service from the staff and one of the best breakfasts we'd had at a hotel!
Would definitely stay here again.

  • Liked — Location
  • Disliked — No dislikes
  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelpony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Inverness Palace Hotel & Spa

Property: Best Western Inverness Palace Hotel & Spa
Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Official Description (provided by the hotel):
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 
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Also Known As:
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
Best Western Inverness Palace Hotel & Spa Scotland

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