Just had a 2 night stay in a river view room on b&b basis. Our room was spacious the bathroom looked brand new and everything was spotless the only thing letting the room down was the mattress it was very hard and seemed over used needing replaced. We both struggled to get a comfortable sleep.
Can't fault the place on cleanliness and the staff at breakfast are excellent. Disappointed by reception staff I was concerned on arrival that I had to sign something with a room rate on it that I didn't understand as I had paid in full prior to arrival the receptionist told me not to worry about it then upon checking out they asked for a balance of £210 to be paid! I had to explain that I had paid in full prior to arrival they then amended this and all was ok but I don't understand how they got it so wrong??
Location is perfect and if you can afford to upgrade to the river view room I would advise it.
Overall a good hotel outstanding cleanliness good facilities just the mattress and reception let our experience down a bit.
- Official Description (provided by the hotel):
- Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more less
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- Also Known As:
- Best Western Inverness Palace Hotel Inverness
- Best Western Inverness Palace Hotel And Spa
- Inverness Best Western
- BEST WESTERN Inverness Palace Hotel & Spa Scotland