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Best Western Inverness Palace Hotel & Spa
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Reviews (1,566)
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1,210 - 1,215 of 1,566 reviews
Reviewed March 8, 2013

The Palace Hotel is one of the few hotels in Inverness that happily accommodate pets and don't charge for the privilage. This is the main reason we stay here whenever in town. However the hotel has many other great features, clean, comfy, spacious rooms with huge beds. Good food reasonably priced with specials on offer for both food and drink. Fab pool and gym, great location for shops, and sightseeing. Faces onto the River Ness which is a nice walk in the evening when it is all lit up. Very limited parking on site, but once you have unloaded just hand the keys in and they will park up your vehicle, just let them know when you would like it available and they will bring it back to the valet parking area, all this at no extra cost. We have stayed there recently on the past three weekends and have been well looked after each time. There are other good hotels in Inverness but the Pooch friendly Palace to us is just that.

Room Tip: Rooms in the wing are great for access with dogs. Room 411 nice big window and spacious.
  • Stayed: March 2013, traveled as a couple
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Thank VMATHESONMACIVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded March 14, 2013

Dear Guest,

Thank you for taking the time to write a review on the Palace Hotel.

I am delighted that you enjoyed your stay and the facilities we have to offer.

I hope that we can welcome you back soon.

Kind regards,
Fiona Murray
pp.Laura Kelly
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2013

My wife and I stayed to the Palace recently, and were welcomed by the staff warmly and treated very well, the food, breakfast was excelent in particular the poached eggs, so many times such a simple dish is over done, not here perfect! the evening meal was also up to a high standard, you knew where the beef was from, no horses here no, no. The spa is great fun and relaxing. It is rated as a 3* I would offer it up for a 4*. Thank you. D

Room Tip: Third floor room where you can view the splendid roof scenes
  • Stayed: March 2013, traveled with family
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Thank diggy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded March 14, 2013

Dear Guest,

Thank you for taking the time to write a review on the Palace Hotel.

I am delighted that you enjoyed your stay with us and particularly liked the food. I will pass your compliments on to our chef.

I hope we can welcome you back in soon.

Kind regards,
Fiona Murray
pp.Laura Kelly
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

Booked this hotel thru Superbreak which was inclusive of train from Doncaster, it turned out to be a great deal, even taking into account the 7 hour journey. The hotel whilst not modern was clean, great friendly staff, and a great breakfast selection. Room furniture rather dated but it had a huge bed, and we both had good nights sleep, very quiet, no real view but you only sleep in your room and I am sure the price reflects this. The hotel is situated a 5 to 8 minute walk from the station, along side the river, which at night is lit by the lights on the trees which stretch the length of the river. Big regret we did not hire a car for the couple of days to see more of the area

  • Stayed: February 2013, traveled as a couple
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Thank LIZZADY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded March 7, 2013

Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

I’m glad to read you enjoyed your stay with us and found the hotel well located

The hotel is in the middle of get rooms refurbished so I hope when you visit next you will notice the improvement we have made.

Kindest Regards

Laura Kelly
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

Restaurant has been done up and looks excellant. The food was as goos as ever. The restaurant staff are brilliant and extremely hard working. It's good to see the same staff still there from our previous visits. Obviously highly regarded by the management !!!!

  • Stayed: March 2013, traveled with family
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Thank iainFife_Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded March 7, 2013

Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

I’m glad to read that you like to look of our newly refurbished restaurant and that you enjoyed the food.

I hope we can welcome you back in the near future

Kindest Regards

Laura Kelly
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2013

Excellent location, nice and quiet and close to Inverness City
Car parking a bit of a problem at the Hotel at times but found it easy to park with plenty of spaces in a side road at the back.
Food very good, rooms very clean and all the staff where very pleasant and helpful.
Can't comment on the leisure facilities as we did use them
Would come back again

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Golden_Orfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded March 7, 2013

Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

I’m glad to read that you enjoyed your stay with us and hope we can welcome you back in the near future

Kindest Regards

Laura Kelly
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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