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Best Western Inverness Palace Hotel & Spa
Ranked #11 of 36 Hotels in Inverness
Certificate of Excellence
Reviewed February 23, 2013

  • Stayed: February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank longb4liisa
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded February 27, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,122 - 1,128 of 1,465 reviews

Reviewed February 17, 2013

This was our first trip to Inverness in 30 years so I am unable to compare this hotel with others in Inverness.

We took advantage of the 2 night Feb/Mar deal. 2 nights bed and breakfast with dinner and bottle of wine on the first night. We thought that was very good value.

The hotel is so very well situated - close to the bridge and just a few minutes from restaurants and bars. The hotel is very clean and fresh. We were upgraded to a room overlooking the river and castle - and were very grateful for this. It was a very spacious, comfortable room, warm and very clean. The shower was terrific.

The staff were all friendly and keen to help.

Breakfast had a good range and I particularly liked the bread they used for toast. It was very good for a 3 star hotel and there would be something for most people.

The pool and jacuzzi looked good although we were unable to use the spa facilities on this occasion.

We did enjoy our stay - found it relaxing and easy and the staff were very nice. It is a welcoming hotel. We will return and hopefully enjoy the spa facilities on the next occasion.

Room Tip: Rooms overlooking the river have a lovely view.
See more room tips
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Firewalker50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded February 21, 2013

Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

I glad to read that you enjoyed the February/March Escape Package, you right this is good value.

The view from the River View rooms are great and I'm happy to see we were able to upgrade you over your stay with us.

I'm happy to read that you found your stay with us relaxing and that the staff were friendly and helpful.

I hope we can welcome you back in the near future

Kindest Regards

Laura Kelly
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

This was my third visit to the restaurant in the hotel and was not disappointed.
The service was just as good as the first if not better.
The staff was very efficient and friendly from the reception to the restaurant staff.
The menu had plenty of choice and the food was good.
The service was fast and friendly. the restaurant was quite busy with other diners in.
The restaurant was very clean with a good atmosphere.
I would certainly recommend this restaurant and I will certainly be returning.

Room Tip: try their mixed grill. (Bet you won't finish it all)
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  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Thank Eddie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded February 21, 2013

Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

I'm glad to read that you've enjoyed your dining experience with us and that the staff were efficent and friendly in there service.

I hope we can welcome you back in the near future.

Kindest Regards

Laura Kelly
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

This is a good hotel in the centre of Inverness. It is on the other side of the river from the railway station so a good 10 minute walk. There is not much in the way of parking at the hotel but the surrounding streets are all free of charge. There is an annexe on the back of the hotel. The front of the hotel is overlooking the river. The hotel has some good offers so make sure you check this out first.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AngusAsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded February 21, 2013

Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

We have 15 spaces at the hotel with a future 10 at the local council bays beside Eden Court Theatre, which we offer a valet service to at no charge. The hotel has a lovely river of Inverness Castle and River Ness from the front and some of the rooms in the newer annex building have a lovely view on Tomnahurich hill and the surrounding area.

The hotel offer many deal which are advertising online for anyone wishes to see

I hoep we can welcome you back in the near future

Kindest Regards

Laura Kelly
Sales Manager

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Reviewed February 11, 2013

We stayed here on a February/March deal (2 nights bed & breakfast, with dinner on the first night). Definitely a great offer! Our room was located in the annexe at the back. It was nice, a good size and very clean. The only negative was that the floor above was very squeaky, which I believe they are addressing. We used the pool and spa which was great (with decent hair dryers and plastic bags provided for your wet swimsuit). Dinner on the first night was excellent and the breakfasts were good too (they use good quality bread for the toast). The staff were very friendly and helpful. Surprisingly, the hotel inform guests that if they wish to "sneak in a bottle of wine" to drink in the room, they can phone reception and they will provide glasses and a bottle opener and even an ice bucket if required. However this wasn't necessary as we received a free bottle of wine in the room with our deal! Nothing seemed too much trouble and I'd definitely stay here again, though would probably choose a river view next time.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Honeybee1711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded February 12, 2013

Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

I’m glad to read that you enjoyed our February escape package and found this a great offer. I’m happy to see you found the room provided a good size and we are in the process of sorting the squeaky floorboards.

I hope we can welcome you back in the near future

Kindest Regards

Laura Kelly
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2013

We stayed at the Palace Hotel in bitterly cold weather. It is very conveniently placed for the town centre but in a quiet riverside location opposite Inverness Castle. We had a good sized warm, comfortable modern bedroom with king size double bed, easy chairs, proper wardrobe, a table and chair for any work you might need to do, free wi-fi and flat screen tv. The bathroom was spotlessly clean. Breakfasts were excellent with choice of 9 hot selections plus all the normal cold. Hotel staff were all very helpful. We paid less than we would have done at the nearby budget hotel and considered everything to be very good vale for money. If ever we are in Inverness again, this is where we shall be. We did not use the fitness centre nor swimming pool but they looked as well kept and clean as the rest of the hotel.

Room Tip: We were in room 109
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  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Jeff F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded February 12, 2013

Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

I’m glad to read you found our location to the town centre convenient and our enjoyed to views we have to offer. I’m happy to read that you enjoyed the comfort of the room and found this spotlessly clean.

I hope we can welcome you back to the hotel in the near future.

Kindest Regards

Laura Kelly
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

Business stay and pretty late arriving - missed dinner but the bar man made up some sandwiches for me which were much appreciated. Nice room modern, warm (despite bitter cold temperatures outside) and a good sleep. Great location on the river.
Breakfast was easy going and had everything most people would need. Reception staff both night and day really friendly
Didn't get to experience many of the facilities but would happily stay again when in inverness

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nelskii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this reviewResponded February 12, 2013

Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

I’m glad to read that you were looked after on your late arrival by the bar staff and found the rest of the staff on your stay friendly and helpful. I happy to read you enjoyed your room and hope we can welcome you back in the near future.

Kindest Regards

Laura Kelly
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Inverness
Price Range: $87 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Inverness Palace Hotel & Spa 3*
Number of rooms: 110
Official Description (provided by the hotel):
Best Western Inverness Palace Hotel & Spa located on the banks of Inverness opposite Inverness Castle. It is just a few minutes walk to the town centre. Discover a warm and friendly welcome at the stylish and contemporary hotel. Accommodation is offered over 2 period properties and modern refurbished cottage. Choose from Classic rooms to period River & Castle View rooms with a lovely view towards the Castle. Choose from dining in Brassiere, Bar or the Lounge where you can sit back and relax with a Starbucks Coffee and surf the web for free. Visit the Leisure Club with 50 foot swimming pool, sauna, Jacuzzi, steam room. You will enjoy a relaxing break in stylish surroundings here is a brief summary: Inverness City Centre location : Free Wifi : Free Car Parking : Leisure Club with 50 foot Swimming pool : Fitness Suite: Starbucks : Sleeping Beauty Spa. ... more   less 
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Also Known As:
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
Best Western Inverness Palace Hotel & Spa Scotland

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