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“POOR VALUE” 3 of 5 bubbles
Review of BEST WESTERN Inverness Palace Hotel & Spa

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BEST WESTERN Inverness Palace Hotel & Spa
Ranked #9 of 34 Hotels in Inverness
Certificate of Excellence
York, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“POOR VALUE”
3 of 5 bubbles Reviewed August 30, 2012

We stayed here for a couple of nights. It was very busy. The staff looked exhausted and the hotel looks tired. It is in desperate need of a refresh. Our room would not have passed the Hotel Inspector's beady eye - broken shower, poor cleanliness.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, September 25, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel. All comments are taken on board and will be reviewed by each individual department.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,239 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (391)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
South Uist, United Kingdom
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed August 27, 2012

We telephoned late on Friday evening to book after being let down at the B&B we had originally booked. What seemed a crisis at the time, turned out to be a blessing. The Receptionist could not have been more helpful, giving us ongoing directions over the phone as we negotiated a number of diversions in the area. Once in the hotel, the staff could not have been more accommodating. The room was clean, spacious and very quiet given the number of visitors in the City that weekend. We will certainly go back when we next visit Inverness.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Devalera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 29, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel.

I'm glad to read you enjoyed your stay with us and the reception team with helpful in getting you to the hotel.

I hope we can welcome you back in the near future.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staffin, United Kingdom
Level Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed August 20, 2012

Lovely hotel situated in the centre of Inverness by the river. Nice and airy lounge area with bar and coffee bar. Rooms large and on the whole clean - although my bath tub hadn't been cleaned - there were long black hairs in it and, when the shower was on, no matter how much you tried to keep the water in the tub it seemed to go everywhere - and, yes, I did put the shower curtain inside the bath!!
Two complaints:
Firstly, I booked through VisitScotland and nowhere on the confirmation form did it say I couldn't book in until after 4pm on a Sunday. So I arrived at 2pm and had to leave and wander around the town (again) for two hours. Not the best of starts.
Secondly, the noise from the upstairs room was unbelievable - like a herd of elephants running around and it went on for over two hours! The when that stopped all the doors don't have a closing device so they just bang shut when someone goes through them. I know the hotel can't be blamed for the elephants but maybe something could be done about the soundproofing? I know it's an old hotel but this is now the 21st century and there are ways of dealing with such matters.

Room Tip: Ask for a room at the top then the elephants won't get you!!!
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 21, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel

All comments are taking on board and will be reviewed by each individual department.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberlady, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 17, 2012

Great location very near the start/end of GGW. We had a beautiful huge room overlooking the river & castle. The staff were very friendly. Only slight negative was the coach tours what were dining at night that made the brasserie very noisy & seats limited.

  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Alison R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 21, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel Inverness.

I'm glad tor ead you enjoyed your stay and apologise you found the lounge/brasserie noise with guest.

I hope we can welcome you back to the hotel in the near future.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 14, 2012

Such a lovely hotel. Perfect location for all location attractions, pubs and restaurants. Staff were very welcoming and the atmosphere was great. Breakfast was a buffet breakfast cooked to perfection with plenty of choice for hot and cold food. Cosy lounge bar with great selection of drinks and starbucks coffee. Rooms spacious and cleaning staff also welcoming.

will definitely be back again soon :)

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hannah s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 16, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel.

I'm glad to read that you enjoyed your stay and the staff were welcoming throughout the departments.

We look forward to welcoming you back in the near future.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness
1 review
5 of 5 bubbles Reviewed August 12, 2012

My sisters wedding was in this hotel last month - it was a fantastic venue for a wedding, very nice inside and central to the city centre etc. Staff were very friendly and helpful too which made our stay extra special!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 21, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel.

I'm glad to read you enjoyed your stay with us and hope to welcome you back in the near future.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed August 1, 2012 via mobile

We made really good time travelling from Derbyshire dales so pushes on to Inverness in one day, phone booked 2 hours in advance, perfect, room, location, food pool/sauna and an added bonus the weather.
Carpark a little tight but valet parking sorted it all out

  • Stayed July 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bob-Matvegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 7, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel Inverness.

I'm glad to read that you enjoyed your stay with us and hope we can welcome you hear again in the near future.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Property: BEST WESTERN Inverness Palace Hotel & Spa
Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Official Description (provided by the hotel):
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland

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