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“Great location & rooms” 4 of 5 bubbles
Review of BEST WESTERN Inverness Palace Hotel & Spa

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BEST WESTERN Inverness Palace Hotel & Spa
Ranked #9 of 34 Hotels in Inverness
Certificate of Excellence
Aberlady, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great location & rooms”
4 of 5 bubbles Reviewed August 17, 2012

Great location very near the start/end of GGW. We had a beautiful huge room overlooking the river & castle. The staff were very friendly. Only slight negative was the coach tours what were dining at night that made the brasserie very noisy & seats limited.

  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Alison R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 21, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel Inverness.

I'm glad tor ead you enjoyed your stay and apologise you found the lounge/brasserie noise with guest.

I hope we can welcome you back to the hotel in the near future.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,241 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (392)
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Scotland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 14, 2012

Such a lovely hotel. Perfect location for all location attractions, pubs and restaurants. Staff were very welcoming and the atmosphere was great. Breakfast was a buffet breakfast cooked to perfection with plenty of choice for hot and cold food. Cosy lounge bar with great selection of drinks and starbucks coffee. Rooms spacious and cleaning staff also welcoming.

will definitely be back again soon :)

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hannah s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 16, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel.

I'm glad to read that you enjoyed your stay and the staff were welcoming throughout the departments.

We look forward to welcoming you back in the near future.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness
1 review
5 of 5 bubbles Reviewed August 12, 2012

My sisters wedding was in this hotel last month - it was a fantastic venue for a wedding, very nice inside and central to the city centre etc. Staff were very friendly and helpful too which made our stay extra special!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 21, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel.

I'm glad to read you enjoyed your stay with us and hope to welcome you back in the near future.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed August 1, 2012 via mobile

We made really good time travelling from Derbyshire dales so pushes on to Inverness in one day, phone booked 2 hours in advance, perfect, room, location, food pool/sauna and an added bonus the weather.
Carpark a little tight but valet parking sorted it all out

  • Stayed July 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bob-Matvegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 7, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel Inverness.

I'm glad to read that you enjoyed your stay with us and hope we can welcome you hear again in the near future.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed July 29, 2012

Not very clean on the inside, carpet was filthy and the linens in the bathroom were dingy. Our room was very large and we had a view of the river, very nice.
The front desk staff were not very friendly, we called down to have the heat put on and were told it was summer....acted like we were crazy. We are from Florida and it was very cold in the morning.
Inverness is a beautiful city and we had a great time. :)

  • Stayed July 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 1, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel Inverness.

All comments are taking on board and will be reviewed by each individual department.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed July 27, 2012

Ok, we were lucky, it was sunny and warm the two days we were in Inverness! The Palace is central and easy to get to. The parking was a blessing for us. Staff were attentive and helpful, from reception to cleaners to the restaurant, although handing my car keys to the swimming pool attendant was a little weird - he seemed familiar with the idea though! Our room was very spacious and had a beautiful view cross the river to the castle. Hurray, the window opened well too, just as well as it was a warm night. Everything in the room was very clean and there were enough items on the tea tray to have more than one each - perfect. Little gripe - despite our best efforts we couldn't stop water spilling from the shower onto the floor. We didn't eat in as the night was one and we went walking but the breakfast was really pretty good, especially for buffet style. We would stay here again. The new Best Western way of doing things seems to be working!

Room Tip: We stayed on the third floor at the front, sunny and bright with a view of the castle and not too no...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 1, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel Inverness

I’m glad to read you enjoyed your stay with us and our staff were attentive & helpful throughout the hotel.

Look forward to welcoming you back to the hotel in the near future

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed July 27, 2012

No problems with the accommodation (apart from rather hard mattress) but the service of breakfast is appalling. The hotel does not have enough staff to deal with the large numbers of bus tour customers and the staff on duty were poorly trained and managed. Not their fault - management's failure. Given the prices, breakfast should not feel like eating in a canteen.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review, August 1, 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel Inverness.

All comments are taking on board and will be looked at by the Food Services Manager for future training.

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Property: BEST WESTERN Inverness Palace Hotel & Spa
Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Official Description (provided by the hotel):
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland

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