I can only assume that they have made up most of the positive testimonials themselves because this hotel is one of the worst I have stayed in.
It was so bad that I wrote a complaint asking for my money back. After weeks of follow up they eventually refunded me 30% of the cost of my stay which means this totally ruined weekend away cost me over £150 !!!!
This is my experience:
When we booked our weekend, we were not looking for the cheapest, we were looking for the best but our stay fell well short of even average let alone the best
As part of our package with Classic Britain we were promised the Best Available Room. When we initially queried this at check in, we were told it wasn't the best available room we would receive or had been promised it was was the best available rate.
So I found the documentation that showed in writing that it was in fact the best available room only to be told, that it wasn't the best available but it was a very nice room! Getting nowhere and not wanting to start the stay with an argument we left it there and proceeded to the room.
We arrived at the room which was absolutely freezing cold with the windows open and no heating. We closed the windows and turned the heating on which basically didn't work and sat in our coats for a few hours hoping the room would eventually heat up. The heating came on in the evening after we had gone out.
The curtains in the room didn't close properly in the middle and we had to prop a table up against them to keep them shut.
There was chewing gum on the bathroom floor under the sink and the sink had the correct plug missing and had been replaced with a 20p plastic one. This also left a massive hole in the sink just asking for rings to be lost down it.
BBC2 on the TV didn't work at all, 2 other channels were unwatchable due to interference and SKY sports 2 was just showing the information bulletin channel for our entire stay because the box had clearly been rebooted at some point and nobody had even bothered to check it was fixed and to change the channel.
Our view was of some air conditioning units and the hotel staff smoking area. You couldn't open the window in the room for the noise and swearing coming from the staff downstairs late into the night.
At 9pm we asked for some more tea, milk and sugar be brought to the room. Needless to say it never arrived and so we just decided to forget about it and go to sleep.
At 5.30am we were woken by a bin lorry loudly clanking heavy industrial bins outside our window.
As a special treat we wanted to pay the extra for breakfast in bed. What arrived was a nice selection of food but the hot breakfast was stone cold. We put that down to experience on the first morning only to receive exactly the same the next morning. It was like congealed luke warm items had been taken from a buffet and by the time they arrived at the room were pretty much inedible. The bacon was also badly burnt on both mornings and could not even be eaten.
My strongest possible recomendation is that you do not waste your money and stay here. Many other reviews confirm this hotel used to be good when the Marriott owned it but now it is now just an overpriced dump living off past glories.
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- Also Known As:
- Kingsmills Hotel Inverness, Scotland