So on checkin I joined a long queue of travellers, most had a problem, wrong name, no booking etc and the most dour receptionist imaginable ( to be fair she was on her own) but not helpful, not smiling and looked thoroughly depressed. Luckily my room was there with no issue so a better start or so I thought. I got to the room - the smell of stale tobacco is horrible. I didn't mention that to reception as I think my booking didn't specify (note to file from now on). Next I needed wifi - contact reception by phone - 10 minutes still no reply ( I am serious no lying) in end I gave up and went down to reception and then waited for other weary travellers to check in before being handed my code wifi (£14.95 for 24 hours). At least it works and was quick. Now to room service - 20 mins on phone - no one answered again. So reverted back to the DYI option, I took my order down to the reception staff , well if you could find her ; she was hiding in a back office and I needed to get another member of staff to find her - the phones were ringing off the hook! When the lady did arrive, again there was a dour reception - and complaints from her that she was on her own. I accept this is poor management at peak check in time but OMG not a smile in sight - it was so depressing. Room service when it arrived was reasonable but overpriced - £30 for grilled chicken, a sandwich and 2 diet cokes. Doubt I would give this hotel a second chance when there is are several to choose from at 4 star level in Inverness. Would suggest that the management do not take custom for granted - I work for a large blue chip and would not recommend.
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- Also Known As:
- Kingsmills Hotel Inverness, Scotland