Stayed one night on 30th May. We booked a deluxe non smoking room - and got neither. the only deluxe room left when we checked in was a smoking one - and I could not get past the door before wanting to throw up from the stench of the room. the staff offered no alternative - it was up to me to ask for another room. We ended up down grading to a standard room - offered no apology or anything to make up for the disruption to our stay. Bathroom was awful, tiny shower, almost no toiletries provided. no mini-bar of fridge in room. In room facilities were also not that of a supposed 4 star hotel. Bitterly disappointed with the service of the staff - when we asked at breakfast if we could sit in the conservatory, we got a resounding no - there were empty tables in the garden but we had to sit in the stuffy dining room. When checking out,. the receptionist could not look us in the face, ask if our visit was okay or even smile......dreadful.
No way should this hotel be No 4 in Inverness according to Trip Advisor
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- Also Known As:
- Kingsmills Hotel Inverness, Scotland