I went along for a Swim Lunch here recently after the experience had been recommended by a friend. At £15.00 per adult it's a fairly cheap day out considering there's full use of leisure facilities inc towels etc and then a two course lunch. The pool, jaccuzzi, sauna, steam room, changing facilities etc were all great and i had thought i could quite easily make this a weekly treat. Then I got to the restaurant! I had the audacity apparently to arrive at 13:55 for a 14:00 booking and was barked at for being the last table. Apparently it would've been okay if the lady in the leisure dept had phoned ahead, etc, etc but i really didn't see how this was my concern. The woman who served us said she'd have to take out order really quickly (we obliged - no messing with her!) as the kitchen stopped serving. But actually, we only wanted a sandwich and they serve sandwiches all day. She took delight in telling us that we weren't entitled to a starter if we were having a sandwich. The experience was pretty awful really and it became obvious to me that we were being treated in this manner because we had bought the package deal as advertised. The value for money ended up being pretty poor given that we each had a basic club sandwich for £35. Should anyone at the Kingsmills ever read this... If you're going to allow your staff to make people feel 2nd class because they've bought your package deal, then please stop putting together package deals! It's not my fault i bought it and the attitude of the staff really puts me off setting foot back in the hotel.
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- Also Known As:
- Kingsmills Hotel Inverness, Scotland