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All reviewschurch streetrainfall showerthe riverextractor fantrain stationroom was clean and comfortableroom servicebathroom doorwater pressuregood sizehigh streetnice stayone night stayother guestsexcellent locationaccorsockets
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Reviewed August 5, 2018

We used this as our home base for five days. Our room was no larger than a walk-in closet and was clearly meant to hold a single and we did book for two people. The closet was a tiny carved out area that was right next to the door and across from the bathroom. The hangers barely fit in tiny space, let alone when clothes were on them. We were on the fifth floor and the room was above the entry way, facing the street (not the river), and over the weekend, it was loud until at least 1am. Everyone who works there was fantastic with the exception of one young lady who barely looked up when we asked her a question.

  • Stayed: July 2018, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank drsped
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this reviewResponded August 7, 2018

Dear Guest

Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

Regards
Fraser Peterkin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2018 via mobile

After an awful experience in a dodgy hotel, decided to book Mercure hotel.
Ah, nice and clean, has a reception, they are helpful and willing to help and the room looks nice!
Downside are the prices, a bit too elevated.. but it is in the middle of the city center.
Ps. Ask a room on the river side, as the street side can be quite loud!

Stayed: August 2018, traveled solo
1  Thank Crissienl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this reviewResponded August 5, 2018

Dear Guest

We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards
Fraser Peterkin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2018 via mobile

I would sun this hotel up as Average. the photos advertising the hotel do not show it's current condition and I spoke to a number of guests and all of them said that it needs updating and maintaining. the outside looks rather scruffy and I wouldn't have considered it from the street. the reception and bar were ok but the rooms are rather dated, the bathrooms look like public loos and parking is a nightmare to find a is at additional charge. I wouldn't stay here again.

Stayed: July 2018, traveled on business
2  Thank garye499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this reviewResponded August 2, 2018

Dear Guest

Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

Regards
Fraser Peterkin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2018 via mobile

Stayed here for our anniversary, can’t fault the service, staff were very helpful and friendly.
Bar And restaurant reasonably priced for city center.
Room really clean and spacious, large TV , brilliant shower & large king size bed.
Definitely coming back.

Stayed: July 2018, traveled as a couple
Thank Graeme B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this reviewResponded August 2, 2018

Dear Guest

We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards
Fraser Peterkin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2018 via mobile

Far too overpriced for what you get. Room towards Church Street very noisy because of all the bars and restaurants. Breakfast was ok, but not what you would expect for 220 Pounds per night. Location is right down town

Stayed: July 2018, traveled as a couple
Thank MartinN1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this reviewResponded July 31, 2018

Dear Guest

Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

Regards
Fraser Peterkin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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