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“Like being on a riverboat”

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The Waterside Hotel
Ranked #15 of 36 Hotels in Inverness
Certificate of Excellence
Reviewed November 27, 2013

We stayed here for three nights in October just as a short trip before winter set in. The room was comfortable if a bit on the small side, but very well appointed. The restaurant makes this hotel. The walls are lined with mirrors so no matter where you sit there is a view of the river and the food is superb. I struggled valiantly to eat three courses! Staff are welcoming and friendly if a bit absent-minded at times. There is a nice bar with cosy nooks to enjoy a drink after, or before, dinner. Three days weren't long enough and we intend to return.

Room Tip: It's worth the extra to get a room overlooking the river. We didn't, but will next time.
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  • Stayed: October 2013, traveled as a couple
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1  Thank Bar-May
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterside1819, Owner at The Waterside Hotel, responded to this reviewResponded December 7, 2013

Delighted you had such an enjoyable stay. Hope to see you again soon.

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349 - 355 of 648 reviews

Reviewed November 17, 2013

we arrived inthe morning and were were offerd our room as it was ready which was a bonus for us to freshien up after a 2 hour car journey unfortunately there aproblem with the heating which was solved at once with charlene carrying a heater to our room 143 ,the room overlooked the ness and was spotless ,we have been many times and look forward to going back , also asking alison about a newspaper she offered to nip over to chalkies to get one, how kind is that thanks to all

  • Stayed: November 2013, traveled as a couple
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2  Thank smokey900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterside1819, Owner at The Waterside Hotel, responded to this reviewResponded November 18, 2013

M\any thanks for posting a complimentary review. Sorry about the heating - weekends are impossible o get engineers. Delighted the team looked after you so well - situation normal I believe.

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Reviewed November 13, 2013

nice hotel, good food, great staff, the food was lovely very tasty and great sized portions, the breakfast was very good well cooked and the staff are great wonderfully pleasant and friendly all very well trained the management team are so good.

  • Stayed: November 2013, traveled as a couple
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Thank john r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterside1819, Owner at The Waterside Hotel, responded to this reviewResponded November 15, 2013

Thank you for taking the time to post such a complimentary review.

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Reviewed November 9, 2013

Stayed here gor a week for my wifes birthday, on arrival Monday the receptionest receptionest ws very friendly and professional service however when having dinner the food was superb hut the service was not so the waitress seemed to be mmore interested in what she did at the weekend, this being so we were not sure about staying, our room was upgraded to a superior the breakfast was extremely well presented and the waitress was a ray of sunshine the whole service was mutch better than yhe night before our week got better and the same staff for breakfast every morning was was excellent come the day of my wife's birthday both receptionist and waitress made that morning very special with a birthday card a table with balloons and the waitress made a special birthday plate with chocolate writing and pancakes and candles. In all the whole thing turned out to be a good quality holiday.

  • Stayed: October 2013, traveled as a couple
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1  Thank kennith4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterside1819, Owner at The Waterside Hotel, responded to this reviewResponded November 11, 2013

We are delighted that you enjoyed your stay with us. Our team do try very hard to please. An email to gm@thewatersideinerness.co.uk will help me identify the staff member who disappointed. She could have been enough to prevent you enjoying the rest of your stay and discovering just how good our eam, generally, are.
Many thanks for posting a complimentary review.

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Reviewed November 8, 2013

we stayed at the hotel for 3 nights was in room 124 very nice good size could do with refreshing but very nice. food was good and a reasonable price, service was good, receptionist very friendly along with breakfast girl warm and chatty made us feel at home very good with our daughter made her hot chocolate went out of her way to make us happy as did the reception girl. overall good stay would definitely be back the staff made it warm welcome stay. top marks to Elinor, Kelly and Shona.

Room Tip: ask for river view
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  • Stayed: November 2013, traveled with family
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Thank isobel m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterside1819, Owner at The Waterside Hotel, responded to this reviewResponded November 11, 2013

We are delighted that you enjoyed your stay with us. Our team do try very hard to please.
Many thanks for posting a complimentary review.

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Reviewed November 6, 2013

Stayed at the Waterside hotel for 2 nights, we were in room 040 in the Felstead Townhouse next door, the room is located at the back of the house without any view and although the room was small, it was clean and well equipped with a reasonably comfortable if firm bed. Very small bathroom but good shower. There was a little overhead noise from the floor above but nothing intrusive. Breakfast was without doubt the highlight of the stay, large and hearty portions of good quality produce more than adequately sets you up for the day. The staff were all friendly and helpful, the exception being breakfast on Sunday morning which was chaotic and disorganised the serving team appeared to be overstretched and unable to deliver as good a service as the day before, they forgot my mushrooms, we had to ask for butter twice, we never got toast that was ordered, can only hope it was a one off. We ate off the a la carte menu on Friday night the food and service on the whole was good but I was really disappointed in my venison dish which was one of the most expensive items on the menu, the meat was tasteless, under seasoned and overcooked. I know I should have complained but we had already found shards of glass on the table and we didn't want to be that couple who complained about everything, having said that this is a personal thing and nothing to do with the staff who were all great. We enjoyed our stay and will book again if we can get a room with a view next time and would certainly recommend this hotel to our friends. Liked Best - great location, walking distance to lots of shops, bars & restaurants, lovely conservatory restaurant with great view of the river Liked least - not a great view from room 040, bar prices as is typical in hotels is too high and just resulted in us drinking elsewhere.

  • Stayed: November 2013, traveled as a couple
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Thank Angel411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterside1819, Owner at The Waterside Hotel, responded to this reviewResponded November 8, 2013

Thank you for taking time to post a well balanced review. Having returned from leave I will be looking in to the items with which you were concerned to ensure an improvement. we will address the Sunday morning breakfast service and try to do better on what is a chaotic morning with everyone coming down at the same time. We look forward o welcoming you back and hope we have one of our great river view rooms available for you.

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Reviewed November 3, 2013

We arrived and had been given a room with a view, something we had not expected at the rate we had paid. Our room was large (room 102) and had a very comfortable bed, sofa etc. The bathroom was snug but perfectly adequate and very new looking. The only downside was the walls are a little thin so you hear next door moving around, putting things away, telly on and off. However, it was spotlessly clean with a wonderful river view. We ate out so can't comment on dinner but the place looked very, very busy, always a good sign. Staff were very pleasant, cheery and helpful. Breakfast, however, was very good. Even the uncleared plates and air of too few staff couldn't take away from the quality of the food. Huge bowl of porridge, fresh fruit, lovely (and enormous) cooked breakfast and plenty of toast. My one gripe, and this is true of all hotels, is the quality of the coffee. Why, when British coffee shops are finally getting their act together, do hotels persist in serving and oily, burned tasting black liquid in a metal pot. A cafetiere or a good quality machine allowing a choice of coffees would be much, much nicer. But then, we were in Italy recently so were spoiled as every cafe and restaurant does good coffee. Overall, however, a 5* stay with 1* removed for the coffee and the noise from the room next door.

Stayed: November 2013, traveled as a couple
Thank Hamletssister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterside1819, Owner at The Waterside Hotel, responded to this reviewResponded November 8, 2013

Thank you so much for your complimentary review. We try very hard to consistently deliver what you experienced. We hope to welcome you back soon.

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Additional Information about The Waterside Hotel

Address: 19 Ness Bank, Inverness IV2 4SF, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#18 Romantic Hotel in Inverness
Price Range: $78 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Waterside Hotel 3*
Number of rooms: 35
Official Description (provided by the hotel):
Beautifully and centrally located on the river Ness banks, The Waterside Hotel offers comfortable accommodation, very friendly staff and outstanding cuisine. Management at staff will help you plan your stay in Inverness making sure you make the best of your stay in the capital of the Highlands. Inverness city centre, Eden Court Theatre, Saint Andrews Cathedral and The Ness Islands are all within 5 minutes walk from the hotel. Loch Ness is 8 miles away. ... more   less 
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Also Known As:
Waterside Hotel Inverness
The Waterside Hotel Inverness, Scotland

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