Been in a lot of 4 star hotels recently, for various reasons, and this one still rankles as being really poor, and I'm embarrassed to admit it's in Scotland - what must tourists think?
Unfortunately, this short break was meant to be a treat for someone who doesn't get much time off work, and it ended up being the only hotel I've ever left early it was so bad. As a luxury break it was a disaster.
I had phoned to ask their recommendation of a superior room with a view, which I booked. I was surprised as it was at the very end of a corridor with extra beds stored in it you had to squeeze past. When we got in the room it had a high level window only so, being small, so much for my view. The floor sloped and squeaked, but trying to be positive, it was a good size as was the bathroom. Went to the bar, couldn't find a bar attendant, when 15 minutes later someone did appear, he couldn't find the drinks - we ordered nothing fancy - and had to 'go to the cellar', so disappeared. 10 minutes later we had 2 drinks neither of which we'd ordered, but we accepted them as it was getting farcical. It just carried on from there but the final straw was when we tried to have a shower, and got literally a trickle, which when we enquired seemed to be normal for 'that end of the hotel.' I had to boil a kettle to rinse my hair, and it's only short. We asked to speak to management, which also took over an hour to happen, but got absolutely nowhere and they couldn't give us a better room - it was very much a take it or leave it scenario as far as they were concerned.
If I thought I'd get anywhere I'd write to MacDonald management directly, maybe they'll respond to this review?
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com and Travelocity so you can book your Macdonald Drumossie Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Macdonald Drumossie Hotel Inverness, Scotland