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Reviewed October 4, 2017

Hotel is very central, but not my type of hotel.Rooms are smallish,very small bedside table , only one plug by bedside,phone on other side of the room,a scaffold pole arrangement as a wardrobe, and the shower area in the bathroom didnt have a door, so as you shower you flood the room out. The hotel is a modern concept with all the overhead pipe and ventilation on show, not my idea of a hotel. My room was at the rear,which i assumed would be quite, my mistake it overlooked the staff smoking area, so noise and chatter day and NIGHT, so overall,wouldnt stay again.

Room Tip: Cant tell really the front overlooks the main street and the back the staff area.
  • Stayed: August 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank wombat1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zsolt J, General Manager at pentahotel Inverness, responded to this reviewResponded October 9, 2017

Dear guest,

We appreciate you taking the time to review our hotel and use all feedback to continually improve our customer service and guest experience. We do hope we can welcome you back to our hotel again soon.

Kind regards

Z Jakri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2017

Booked a double room to be given a twin. Cleaners woke us up early Sunday morning cleaning the surrounding rooms.
Staff friendly and helpful. Offered us free wifi for the room problem but not much point with 4g available anyway

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded October 3, 2017

Dear Joanne M,

thank you for your feedback, I apologise for the noise on the Sunday morning. Rest assured I am going to address this issue with the housekeeping team!

Kind regards

Zsolt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2017

The room was clean however there was no wardrobe and only hanging space for short items (shirts, not dresses). The shower was strong however the bathroom completely flooded when the shower was used making the floor very slippy. The staff did not seem to communicate with each other as we had agreed a late check out time of 3pm on the Sunday when checking in which was not communicated on and the reception staff at the point of checkout were quite rude about it considering it was their error.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank N3717MVianc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded October 3, 2017

Dear Guest,

thank you for your feedback, I am pleased you had a good stay overall. We are going to check the bathroom issue to avoid the recurrence of the problem.

I hope you will visit us again, we are looking forward to welcoming you back.

Yours sincerely,

Z Jakri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2017

Lovely crews, modern facilities and best location in town, walking distance to the river bank and downtown. love the hotel and definitely will come back again. And I love the Starbucks Coffee available and the bar as well. This is amazing

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cyrus Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded October 3, 2017

Dear Cyrus,

what a stunning review, I am pleased you had such a great stay with us, we are looking forward to welcoming you back!

Kind regards

Z Jakri
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2017 via mobile

Visited with a teenager, American and a couple. We had a great time. Looms a bit like a nightclub when you walk in as no reception desk just the bar.
Decor in halls dark. Rooms are wonderful. Comfortable beds. Tv. Clean. Bottled water.
Staff very helpful and friendly.

Stayed: September 2017, traveled with family
1  Thank Angelmoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded October 3, 2017

Another brilliant review, I am delighted you had such a marvelous stay with us in Inverness!

Please visit us again, we are looking forward to welcoming you back.

Kind regards

Zsolt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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