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“Disco Stu's home-way-from-home.”

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pentahotel Inverness
Ranked #21 of 34 Hotels in Inverness
Edinburgh, United Kingdom
Level 6 Contributor
107 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Disco Stu's home-way-from-home.”
Reviewed July 8, 2014

Let's start with the location; pretty central (200 metres to the river, 500 to the Castle), and two doors down from the (inappropriately named) Gentleman's Club. It's not a great street but walk two blocks and the environs improve. Now for the property itself. What hits you when you walk in from the street are the flashing, glitter disco ball lights, neon strobes and nightclub decor of Reception. Which is also the Bar. And the Restaurant. Can't imagine relaxing here for an evening cocktail and very few were. Maybe the locals like it. We beat a hasty retreat to our room, where a modern, somewhat austere welcome awaited us. No fridge, no wardrobe (hanging rail & hangers instead) but one enormous TV. Positives: free wifi, free pay TV, tea & coffee making facilities. Negatives: ineffectual shower, cheap amenities (can't stand being given a mini tube of shower gel in lieu of soap for sink and shower). But the decider on providing a 2 rating was the bed. It was a tiny double with a lumpy, low mattress and large, uncomfortable pillows. No top sheet so it was duvet (too hot) or nothing (too cold). Given that the main item one uses in a hotel is the bed, this example was just rubbish. The fact that I could have booked online for £74 and was offered £79 a night at Reception also irked: apparently it's impossible for Reception to change the tariff in the system so my advice is to book in advance via a booking engine such as HotelClub - you won't get the best price from the hotel. That's of course if you choose to stay there at all. We won't be visiting again.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ozzielass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, August 8, 2014
Thank you for taking the time to review our hotel.

I am extremely sorry you did not enjoy your stay with us. We appreciate the 'penta' concept will not be to everyone’s taste, your feedback is valuable to us.

The 'pentalounge' is very popular with our guests, both visitors to the area and local guests. Our cocktail list is extensive and at the weekend it proves to be a very relaxing space to catch up with friends and relax.

Best regards

Ina Davies, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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London
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 6, 2014

I stay her for work and it's the best hotel in our network. If I was visiting Inverness for a holiday I would recommend this hotel as well. I always have an early start and the Chef is in at first light to prepare the BEST breakfast in Scotland. The staff are friendly and there's comfy sofas with a pool table and cosy corners in the bar.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, August 8, 2014
Dear Matt
Thank you so much for your great review.
'Best hotel breakfast in Scotland!' our breakfast chef is delighted to be recognised.
We look forward to seeing you on your next visit.
Kind regards
Ina Davies
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Motherwell, United Kingdom
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 30, 2014

Stayed at the Penta hotel for 3 nights recently, first impression was very good with an up market interior feel about it.
Sadly this was let down with the price/quality of food, first night I had a prawn cocktail followed by a double cheeseburger, called the heart attack burger, unfortunately there was not much taste from either the prawn cocktail or burger. ate out the next night at the Rajah restaurant just round the corner from the hotel, this is well worth a visit, busy for a Wednesday which is a good sign, the meal was reasonably priced and the food was really good. gave the hotel another chance on the Thursday, this was far better, I had the sirloin steak which was cooked to perfection but was priced at £25, most places would charge around about £18-£20. biggest let down for the hotel was the waiting staff on the Thursday, sat at table for 15 minutes before being approached, girl said she would be back, another 15 minutes had passed so decided to seek her out, she replied that she had to have a break.
The room was pretty basic, large enough with wooden floor but no cupboard space just a small rack with 6 coat hangers, not much for a double room.
Never a 4 star hotel although I have stayed in a lot of worse places, not a great advertisement for foreign travellers with the prices set so high, the Mecure hotel food is far better plus they also have a pool/sauna, although the Mecure hotel can be noisy if your room is on the street side, the Mecure rooms are slightly dated but the hotel is better than the Penta.

Room Tip: The only thing I can say about the Penta room was it was quiet.
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sanders24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, July 4, 2014
Dear sanders24

We appreciate you taking the time to review our hotel and use all feedback to continually improve our customer service and guest experience.

I am extremely sorry for the service you received on your last evening, I have sent you a message off line to address this.

We do hope we can welcome you back to our hotel again soon.

Kind regards,

Ina Davies, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 6 Contributor
118 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 29, 2014

I've stayed in this hotel twice now in 2013 and 2014. It has changed ownership during this period. The rooms seem the same, although this year I was in a disabled access room that was much larger and had a huge bathroom that was more like a wet room with primary colour railings. My colleagues were in rooms much like mine in 2013. The main changes seem to be in the reception and bar area. Reception doubles for the area for bar orders, and the room is dominated by TV monitors and a large screen. As I was there during the World Cup, it seemed more like a sports bar, which I didn't mind as I love football. Price for a large white wine by the glass is £6.50, pricey albeit good wine. The location is excellent. My room was stuffy, and I didn't sleep very well over the three nights. If I opened a window, it was noisy as my room overlooked the bar patio area.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RosaBonheur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, July 4, 2014
Dear RosaBonheur

We appreciate you taking the time to review our hotel and use all feedback to continually improve our customer service and guest experience.

We do hope we can welcome you back to our hotel again soon.

Kind regards,

Ina Davies, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Inverness hotels

Aberdeen, United Kingdom
1 review
Reviewed June 29, 2014

The hotel was fresh and funky really out of the "box". Staff were great and the room was comfortable. The hotel is located in the heart of the city making it great for links by train. We didn't eat but the menu looked rather satisfactory. We enjoyed the cocktails and the lounge is a great place to relax after a long day. Will definitely be back for more!

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SJF23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, June 30, 2014
Dear SJF23

Thank you for your 5* review! We are delighted you enjoyed our new 'pentalounge'.
The cocktail menu has been very popular since we opened in March.

We appreciate you taking the time to share your thoughts and hope to see you again soon.

Kind regards

Ina Davies, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level 6 Contributor
530 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
Reviewed June 26, 2014

I booked this hotel as a Ramada Encore through Priceline. Whe I arrived after walking up and down the main street for almost an hour, I am told by a stranger that it is now called Pentahotel. When I walked in, I thought I was in the wrong place and walked back out. The people waiting on the sidewalk looked at me and said, "yes, THAT is the hotel lobby" NO it is NOT, it is a bar! There is no lobby, just a bar where you check in. We were told it was too early, so we sat and ate breakfast to the tune of 15.00p EACH! We were allowed to keep our luggage there for the day at no cost. The entrance floor to this hotel is more like a nightclub with very dim lighting, a pool table and a place to hang out. It in no way looks like a hotel, any hotel I have ever seen. I PREPAID 6 months earlier on Priceline for 84.90 US and was told upon checkin that I was allset, but of course, they always take your CC as a backup. Our room was 311. The view is of other buildings and rooftops. The room is a good size with hardwood flooring, flat screen tv, modern decor, 2 twin beds with duvet and extra pillows and a full size mirror. Free wifi, a hairdryer, hospitality items such as tea/coffe/shampoo/cond./lotion. There is a restaurant on premises and it is expensive. Bathroom is average size for Europe and has a shower only. Room has a deadbolt and peephole for security. Room was clean except for a hole in my sheets and a stain on my duvet.This hotel is located in the old section of Inverness and a short walk to an indoor/outdoor mall with plenty of shops and restaurants. SADLY, this hotel charged me $219.37 TWICE on my CC the day I left after already prepaying for my one nights stay at 84.90. I am STILL in dispute over this as they refuse to contact me or Priceline or my bank. This would have been a nice stay, but I have heard of others stating THEY were over charged as well since it became a Penthotel. I will continue to fight for my $440.00 that they stole from my card and would NOT recommend this hotel until they get a new accountant or train their staff better. I would LOVE to be contacted by them to clear this matter up and receive my money back please!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KenmareLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, June 27, 2014
Dear Lisa

Thank you for reviewing our hotel.

I am extremely disappointed and sorry about your experience with us. To allow me to address this for you immediately please contact me at ina.davies@pentahotels.com, I am unable to locate your reservation via your id on trip advisor.

Many thanks

Ina Davies, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Level 5 Contributor
90 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 25, 2014 via mobile

Stayed here a couple of times now. I like paying my bill when I check inn. Seems to be a problem here. It's very funky in the reception area but to be honest I preferred the old hotel layout. The rooms are the same as before. Very clean and modern. However the rooms I've stayed in are very stuffy. Breakfast is good and starts early. Stayed here with work but wouldn't choose this hotel if holidaying.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank findals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ina D, General Manager at pentahotel Inverness, responded to this review, July 1, 2014
Dear Findals
I'm so pleased to hear you enjoyed your stay with us and very much appreciate you taking the time to review our hotel. We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests.

We do look forward to welcoming you back to our hotel in the near future.

Kind regards,

Ina Davies, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about pentahotel Inverness

Property: pentahotel Inverness
Address: 63 Academy Street, Inverness IV1 1LU, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#5 Business Hotel in Inverness
#9 Luxury Hotel in Inverness
#14 Romantic Hotel in Inverness
Price Range (Based on Average Rates): $
Hotel Class:4 star — pentahotel Inverness 4*
Number of rooms: 90
Official Description (provided by the hotel):
From our beautifully central location on Academy Street, pentahotel Inverness is your perfect base for a perfect stay in the capital of the Scottish Highlands. Shops, attractions, historic sites and the knockout northern beauty of our landscape are all here, waiting for you. And of course there’s no escaping the famous Nessie, our rarely spotted but very important local celebrity. You never know, he might be staying with us at the same time as you. Autograph opportunity… ... more   less 
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Also Known As:
Ramada Encore Inverness Hotel Inverness
Pentahotel Inverness Scotland

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