We would normally use the Macdonald brand as a prefered stay in the UK and we booked the Four Seasons months before the stay for a business conference and recieved confirmation of the booking. We even changed one of the party one week before the event so were irate to find that on arrival Macdonald had bumped the three of us into the 'Academy Hotel' on the complex, which is nothing better than a backpackers hostel, without feeling the need to tell us beforehand so that we could make alternative arrangements if we wished, before arrival......in fact I have stayed in better backpackers than this as a youngster, many years ago. After much digging in of heels and the intervention of the local duty manager, -- Gordon, -- I forget his surname but exonerate him completely, the jobsworth on the end of the phone at the reservations centre, [many miles away] put us in 'The Inn' which was just about acceptable and about the standard of a Travelodge. As it was only for two nights we put up with it but the standard of customer care was appalling and I could not recommend this hotel to anyone. They more or less have a monopoly on the market in 'downtown' Aviemore so don't feel the need to try, or care about the customer experience. The only positive from the experience was that the Four Seasons was looking even more tired and run down than it was last year and The Inn was £30 per head per night cheaper !!!!!
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- Also Known As:
- Macdonald 4 Seasons Hotel
- Four Seasons Hotel Aviemore
- Four Seasons Aviemore
- Aviemore Four Seasons
- Strathspey Hotel Aviemore, Scotland