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“Great family suite but poor service”

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Hilton Coylumbridge Hotel
Ranked #6 of 11 Hotels in Aviemore
Edinburgh
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great family suite but poor service”
4 of 5 bubbles Reviewed April 20, 2014 via mobile

We had a two night break at the hotel early in April and booked largely on the basis that we could get a family suite with a separate room for our 18mth old son. We arrived at the hotel at 3:15pm - room should have been available at 3pm but we had to wait over an hour on our room - not a great start! When we eventually got checked in, we were given our key but no directions to our room - we were the surprised to find no lift in the wing of the hotel we stayed in - again, not ideal when you have a pushchair, toddler and luggage to get up to the first floor. The rooms are a great layout (two separate rooms in the family suite) but the decor is pretty tired - the bars and restaurants seem to have had a recent facelift and are excellent but the rooms and facilities are all dated and in need of modernisation.

We ate in the Bistro both nights and would recommend it - food was great and staff were excellent but it fills up quickly so best book before you go. The soft play area in the Funhouse is also great for young kids.

Overall, it's a good hotel for families - with a bit of investment, it could become a great hotel but I don't think you can argue with the value for money

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stuwho19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, April 23, 2014
Thank you for your review on your recent stay at Hilton Coylumbridge. Please accept our apologies that your room was not read at 3pm, this is not always possible when the hotel is very busy has it has been in recent weeks. Our hotel, which was built in the 1960's was not designed to have a lift as the majority of our rooms are on the ground floor. The wing, in which the family suites occupy, was a later addition but without the capacity for a lift. Portage is available 24 hours for those guests who require assistance with luggage and this is offered at check in but apologise if this was not offered on this occasion.
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2,781 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Glasgow, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 19, 2014

Paid £125 for dinner bed and breakfast over the easter break for 2 adults and a 10 year old, very good value.Very family orientated.Dinner was a bit canteen like,you do however have the choice of 3 meal types.Buffet, diner or al la cart.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kirsty F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCoylumbridge, General Manager at Hilton Coylumbridge Hotel, responded to this review, May 5, 2015
Dear Kirsty F

Thank you for taking the time to post your review on your recent stay at Hilton Coylumbridge. Please like our page Hilton Coylumbridge if you are a Face Book user and keep up to date with all of our special offers.
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A TripAdvisor Member
2 of 5 bubbles Reviewed April 18, 2014 via mobile

I'm one day into a 2 day db &b deal with family after paying £400. Room 174 an executive suite, mmmm. Looking onto a rooftop with generator running 24/7. Don't think I will last another day or come back, room is dated and needs decorated. Food 5 out of 10

Stayed April 2014, traveled with family
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, April 23, 2014
Thank you for your review on your stay at Hilton Coylumbridge and apologise that you are having issues with noise but do hope that you bring this to our attention so we may take steps to make your stay more comfortable.
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Edinburgh, United Kingdom
1 review
4 of 5 bubbles Reviewed April 18, 2014

Excellent location for an active family break - straight from hotel into Cairngorms NP. Facilities for bike and ski storage. Plenty of activities for children. Buffet style evening meal was good value. Rooms were OK. Swimming pool small and busy when we were there.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Eddie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, April 23, 2014
Thank you for your review on your recent stay at Hilton Coylumbridge and that you had an enjoyable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkcaldy, United Kingdom
1 review
4 of 5 bubbles Reviewed April 15, 2014

A good hotel in a nice location enjoyed stay ,and would stay there again ,the location was beautiful and there was plenty to do in the surrounding are, staff were good and helpful cannot think of any more to say so I will fill 200

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, April 23, 2014
Many thanks for your review on your recent stay at Hilton Coylumbridge and that you had an enjoyable stay. We do hope that we can welcome you back again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed April 13, 2014

Excellent room, facilities , Gym, and Pool. 3 restaurants, we ate in the main, which served an excellent menu and great breakfast. Staff were first rate, nothing was an issue and highly professional. No real negative points for us , but this is a family hotel , with lots for them to do. If you are looking for a quiet retreat after Skiing you may not want to stay here, but if you got kids you probably will.

Room Tip: Lots of kids around , but hotel seems to quieten down around 11pm.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bennemart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, April 23, 2014
Thank you for your review of your recent stay with us at Hilton Coylumbridge and was pleased to read that you had an enjoyable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coupar Angus, United Kingdom
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed April 12, 2014

just back from our 16th stay and the difference is obvious, food much better than in the last few years,Last october commented about threadbare towels and a few niggles but this tie good quality towels and cleaning standards much better,
Keep up the good work.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sheena l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, April 23, 2014
Thank you for your review on your recent stay at Hilton Coylumbridge and was pleased to read that you found improvements from your last visit and do hope that we can welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Coylumbridge Hotel

Property: Hilton Coylumbridge Hotel
Address: Aviemore PH22 1QN, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Aviemore and the Cairngorms > Aviemore
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Aviemore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Coylumbridge Hotel 4*
Number of rooms: 175
Official Description (provided by the hotel):
Hilton Coylumbridge resort hotel is set in a 65 acre woodland estate in the heart of the Cairngorms National Park. It is located close to Aviemore and is a perfect holiday destination all year round. The resort includes five restaurants and two bars including the Woodshed Bar with its roaring log fire and the American Diner sure to please the kids. The resort also includes indoor swimming pools, outdoor tennis courts, play park, spa, outdoor activity park and The Fun House for the little ones. ... more   less 
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Also Known As:
Hilton Coylumbridge - Aviemore Hotel Aviemore
Hilton International Aviemore
Aviemore Coylumbridge Hotel
Hilton Aviemore
Aviemore Hilton
Aviemore Coylumbridge Hilton Hotel
Hilton Coylumbridge Hotel Aviemore, Scotland

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