We were really looking forward to staying in this hotel but felt very let down by the standard of accommodation in what is supposed to be a 4 star hotel! We were given a room downstairs at ground level which looked out to the car park. We asked to be moved to a room with a better outlook, as being in such a beautiful area of Scotland, we wanted to appreciate the scenery from our room. We were given a room with a better outlook but on opening the door, we noticed that the window was open and we were hit with a musty, damp mop smell! We didn't like to ask for another change of room and thought if we kept the window open we would cope, this was a mistake! When I put my head down on the pillow to sleep I could taste and smell that damp musty smell even with the window open all night! We did not have a good nights sleep at all. The bedrooms are dated, the coffee tables were marked and everything looked old. The bathroom was also dated and the bottom of the shower screen needed a good scrub, or soaked in a bleach solution as it was dirty!
On a more positive note, the dinner we had was delicious and the waitress and waiter were a credit to the restaurant, very professional, friendly and worked so efficiently and always with a smile too! The breakfast we had was also good, no complaints there.
We found all staff to be very helpful.
- Official Description (provided by the hotel):
- Relax in style and complete comfort at the 4-star Macdonald Highlands Hotel. With 151 luxury rooms-with-a-view and its own signature restaurant, Aspects, boasting spectacular views of the Cairngorm Mountains, the Highlands Hotel is ideal for discerning business and leisure travelers. For relaxation there's direct access to the Leisure Arena, a TV lounge with comfy sofas and a DVD player, and the cozy Laggan whiskey bar. ... more less
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- Also Known As:
- Macdonald Highlands Aviemore
- Macdonald Highlands Hotel
- Hotel Macdonald Highlands
- Highlands Hotel At Macdonald Aviemore Resort Scotland