We stayed here over new year and had to pay over £500 for three nights, when we got to the chalet there was no hot water and the chalet looked like it had barely been cleaned, the bedrooms were dusty, the sofas were stained and the microwave was filthy. The cold water tap in the kitchen didn't work and we had no cold water in the kitchen. Also, one of the windows in a bedroom did not close, which in December is not great! The bathroom door also did not lock. I phoned reception to tell them of these issues and spoke to someone who said that they would look into the problems and get back to us, no one ever did. We also had a lot of problems with the kitchen, the grill did not work properly and when we tried to cook a meal on new years day after cooking everything in the oven for nearly 2 hours the food was still cold in the middle. If you are spending money on staying somewhere with a kitchen you are obviously going to want to be able to use the facilities available. I feel that the fact that we were told that someone would look into our issues and then never got back to us makes matters worse, I think if someone had given us a ring back or called in to apologise for the problems then we would have been happier. I complained when I handed the key back in, the manager sent me an email which basically denied that there were any problems. I think that if you are charging this much for accommodation then everything should be in top condition. I would not stay here again.
- Also Known As:
- Pinebank Chalets Hotel Aviemore
- Pine Bank Chalets Aviemore, Scotland