I visited for afternoon tea with my mother on tuesday after much anticipation and while the room was beautiful and the food was lovely, the service was very slow and inattentive. We arrived to find noone at the host stand and waited a good five minutes before searching for a member of staff to seat us, however she was pleasant and took our coats politely, we were seated and asked for our dietary requirements etc and asked what tea we would like but were not shown a menu of any sort until being told they had run out of Jasmine and white tea, rather disappointing for the price we paid, the food arrived and was explained well by the waiter, the scones were lovely. Nobody broke our napkins and no-one checked on us at any time and I had to go to the bar to ask for a pot of coffee and water, which we should have received on arrival. Our first batch of tea didn't arrive till we had finished our sandwiches, and we were eating very slowly because we were chatting. When the coffee arrived the waitress seemed indignant that we asked her to take away our empty teapots and cups when she had started to walk away. After we finished we stayed to drink our tea and chat but after about an hour of sitting with empty champagne glasses and a tea stand I had to ask the waitress to clear the table which makes me cringe. Finally we had to go up to the bar to pay. I reslly dislike leaving negative reviews and the staff seem nice but require a lot of training. I have spent much less and felt a lot more looked after and to feel like an inconvenience in an almost empty bar is unacceptable.
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