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“Food great, staff attitude - terrible”
Review of Mansion House - CLOSED

Mansion House
Price range: $0 - $32
Cuisines: Bar, British, Fusion
More restaurant details
Restaurant details
Good for: Large groups, Bar scene
Dining options: Breakfast, Lunch, Drinks, Dinner, Late Night, Free Wifi, Full Bar, Reservations, Seating, Serves Alcohol
Neighborhood: Merchant City
Description: Mansion House sprawls over three floors behind a sleek glass street-level frontage which overlooks the bustling pavements of central Glasgow. Relaxed in the daytime, the laid-back atmosphere starts to buzz as the space fills up with evening revellers drawn by the lively nightclub and three bars. A modern restaurant serves East-West fusion food, from katsu chicken curry to traditional favourites such as beer-battered fish and chunky chips.
Glasgow, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Food great, staff attitude - terrible”
Reviewed August 2, 2014

Asked the barmaid for a vodka diet coke and a tennents shandy,she asked us three times about the shandy, at which point myself and my partner smiled at each other. She aggressively asked us 'is something funny?' - we didn't realise u weren't allowed to smile in this bar! Then after shed literally slammed the drinks down infront of us, asked for id!! Surely if she was going to id us, she should have done it before serving us! And to be honest, we clearly don't look underage! That being said, went up to the restaurant with our friends and had a lovely meal, great service and food excellent value for money.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank fm4635
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MansionH, Public Relations Manager at Mansion House, responded to this review, August 4, 2014
Hi FM4635,

I would firstly like to thank you for your feed back from your recent visit to us.

We do read and take all comments on board and I am extremely disappointed to read that you were unhappy with the service that you experienced in the bar before your meal in The Glasserie Restaurant.

All feed back is passed on to the relevant heads of department and I can assure you that all of your comments will be passed on – if you are able to provide us with a little more information we can look into the service aspect of your experience in greater details if you could get in touch to info@mansionhouseglasgow.com that would be much appreciated.

I am happy that your dining experience – both food and service was good and I hope that your experience in the bar won’t deter you from visiting us again in the future.

Kind Regards
Sean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

214 reviews from our community

Visitor rating
    53
    54
    39
    22
    46
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Scotland
Level Contributor
193 reviews
114 restaurant reviews
common_n_restaurant_reviews_1bd8 141 helpful votes
“Great value for money lunch”
Reviewed August 1, 2014

We were in Glasgow for the Commonwealth games and had parked the car nearby. In a rush for a late lunch we hadn't checked TA - and frankly I am pleased we didn't. Ludicrously good value plate of fish and chips served by really friendly staff (the red-headed girl and the blond guy) who had exactly the right combination of enthusiasm and courtesy. Gourmet fine dining it isn't, but six quid including a drink was great value for money. And the quality was better than our local fish and chip shop. Would go there again for lunch while in Glasgow. Thanks guys.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Swindoneric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MansionH, Public Relations Manager at Mansion House, responded to this review, August 4, 2014
Hi Swindoneric,

Thanks for your feed back from your recent visit to us.

We are delighted you enjoyed the Fish and Chips and we also like to think that they are good value for money. It is also nice of you to mention the service that you received and your comments will be passed onto both members of staff.

Look forward to seeing you again in the future.

Kind Regards
Sean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Level Contributor
76 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“Good food, but staff haven't got a clue.”
Reviewed July 31, 2014 via mobile

We had a good mixture of food to eat and it was all tasty, but the staff are very disorganised. One table walked out whilst we were there, and I overheard 3 people send fish back to the kitchen cold. They haven't got a clue as to who is serving which table, so if you do go make sure you grab anyone passing! I wouldn't recommend it if you are going for any special reason.

Visited July 2014
Helpful?
Thank RubiesRBest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MansionH, Public Relations Manager at Mansion House, responded to this review, August 1, 2014
Hi RubysRBest,

Thanks for your feed back following your recent visit to us.

I am sorry that you felt that the staff were unorganised, the past week has been an extremely busy time for us, this however is no excuse for the service that you received and I will pass your comments onto our Front of House Team.

Hopefully you’ll give us a try again in the future.

Kind Regards
Sean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paisley, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Mansion House Glasgow”
Reviewed July 30, 2014

I have to say that i thoroughly agree with Lisa regarding the food and the service we received ( or rather didnt receive at the week - end very disappointing for some reason not explained to us we waited over 40 minutes for extremely poor food and even when the restaurant emptied people were being advised that the wait was over 40 mins with no explanation why this was the case and with so many restaurants in same area cant see it being a place I would visit again

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank AnneL332014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MansionH, Public Relations Manager at Mansion House, responded to this review, July 31, 2014
Hi AnneL,

Thank you for your feedback regarding your recent visit to Mansion House.

I would like to apologise for your disappointing experience with us.

As you will be aware the City Centre was extremely busy at the weekend and whilst this is no excuse for the wait time you experienced this was the reason for it.

Again I can only apologise for your wait and that no explanation was given to you on the day, please be assured that I will pass this feedback over to the Front of House Team.

Hopefully you’ll give us a try again in the future.

Kind Regards
Sean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland, United Kingdom
Level Contributor
21 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“birthday party in 80s wonderland suite”
Reviewed July 29, 2014

first impressions were great, a member of staff showed us to our booth which was great for the 7 of our party. it cost £100 for our 'maverick package' which consisted of a bottle of monopole champagne, 3 jugs of cocktails and 2 small platters of nibbles.
the bar staff were excellent, very chatty and helpful.
let downs were, floors soaking wet everywhere with spilled drink, loo's with no toilet paper and clientele a bit rough.
ok if u like cheesy 80s pop and don't mind loads of blonde hair extensions falling at your feet

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank sunchick01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MansionH, Public Relations Manager at Mansion House, responded to this review, July 30, 2014
Hi Sunchick,

Thank you for taking the time to leave us a review & we're glad that you enjoyed your visit to Groovy Wonderland.

I will pass your comments onto our front of house team regarding the toilets and floor, this is not acceptable and will be looked into.

All feedback, good or bad is essential to help us grow & improve as a business and a great venue for people to visit!

We hope to see you again soon!

Kind Regards
Sean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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