Myself & my sister visited in early January with a voucher. The ambiance was poor , food average & service poor. It was certainly not busy when we arrived but it took 20 minutes for us to get the bottle of wine we ordered & this was after reminding the young waitress. She was apologetic & at all times very pleasant. Again we were at least a further 10 minutes before the starters arrived , again after a reminder ! The main courses arrived & they were fine but nothing special. We had to ask for the bill twice. All in all a disappointment although I had read the reviews prior to visiting so knew there were some issues . I did not enlighten my sister but she picked up the service issues immediately. Another concern was that our bill included a service charge , ridiculous ! I will always leave a tip if I enjoy my meal & the service & don't like this to be included , albeit this tends to be the case in tables of 6 or more, we were a table of 2 ! I don't agree but accept this as the norm. I do not plan to return especially as review after review highlight the service concerns in particular & no changes are made to rectify. Very pleasant responses from the Manager but no resultant improvements. Poor show !
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