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Premier Inn Glasgow Stepps (M80, J3) Hotel
Ranked #14 of 96 Hotels in Glasgow
Certificate of Excellence
Catterick, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Relaxing”
4 of 5 bubbles Reviewed February 11, 2014

Very quiet despite being next to a brewers fare family pub. Staff lovely. Clean rooms. Close to train station for direct link to Glasgow centre. Only £3.40 return on the train. Ideal location for those who don't need to be directly in the city centre. Ideal for families (brewers fayre play area for children). Would recommend and definitely stay again. Price good too.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Corie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, Manager at Premier Inn Glasgow Stepps (M80, J3) Hotel, responded to this review, February 20, 2014
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay. We’re so pleased to hear that you had such a relaxing stay with us here at Premier Inn Glasgow North East and we do hope to see you again in the very near future. Thank you once again for taking the time to review your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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471 reviews from our community

Traveler rating
    257
    154
    41
    10
    9
See reviews for
192
127
20
76
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Edinburgh, United Kingdom
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed February 10, 2014

Friends and I stayed for one night while in the area for my another friends Stag Do.
Both rooms were spotlessly clean, the beds were comfortable and the rooms were cheap.
We were only staying one night and only wanted somewhere to lay our heads so it would be hard to be disappointed.
There is a restaurant adjacent to the hotel that offers all you can eat breakfast for around £8.50 - it was very tasty.

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank allanmac81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, Manager at Premier Inn Glasgow Stepps (M80, J3) Hotel, responded to this review, February 20, 2014
Thanks for your review. Its great to hear you had such an enjoyable stay with us here at Premier Inn Glasgow North East. It remains our main objective to provide a high standard of service and we’re so pleased you feel we achieved this. We look forward to welcoming you back to Premier Inn very soon. Thanks once again for taking the time to review your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wallsend,England.
Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed February 8, 2014

Booked into this hotel last week for one night and was not too impressed having to wait for the lady on reception finishing her conversation on her mobile before getting me signed in.The room was up to the usual pristine premier standard. Went down for my evening meal which was delivered quite quickly however I ordered 6 chicken wings but received 6 drumsticks instead which I could not eat because of their size bit of a waste if you ask me. After a good nights sleep I went down for my cooked breakfast which when I started to eat it I found both beans and mushrooms where freezing cold like they had just come from the fridge so sorry Premier Inn Stepps you where a bit of a let down.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GeordieRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, Manager at Premier Inn Glasgow Stepps (M80, J3) Hotel, responded to this review, February 10, 2014
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high level of service in all our establishments, both in our hotels and restaurants, and we do apologise that on this occasion we failed to do this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs. We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
4 of 5 bubbles Reviewed February 7, 2014

Hotel is easily found with ample car parking. Friendly staff, nice and quiet (no banging doors).
Room is ample and facilities are good. Bed was really comfy.
30mins free WIFI provided for each day you stay was adequate for my purposes, more can be purchased at a small price.
Would highly recommend the Meal Deal if stayinfg, as this gives you unlimited breakfast and an evening meal which is excellent value. The choice of food was very good for the price and the price behind the bar is relatively cheap.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, Manager at Premier Inn Glasgow Stepps (M80, J3) Hotel, responded to this review, February 10, 2014
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay. We’re so pleased to hear that you had such a lovely stay with us here at Premier Inn Glasgow North East and we do hope to see you again in the very near future. Thank you once again for taking the time to review your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed January 24, 2014

stayed here for the third time, very few problems with the first two stays but on the third occassion, our stay was dreadful. heating in rooms did not work, no ventilation and the noise was dreadful. Have sent complaints to the complaints department and not even an acknowledgement. Appalling way to treat a good customer. Staff at the hotel were very nice unfortunately the kitchen staff and the bar staff were disgraceful. Not interested in your order, got all the drinks wrong on every occasion we went to the bar. Bar staff also very loud and aggressive. They also seem to drink to excess after they finish their work and caused problems for customers in the bar area. Foul language and abusive to customers. Left to go to the Best Western Garfield for a quiet drink several times. This is the last time we will stay at a Premier Inn. Particularly the Stepps one.As for the complaints department they obviously dont give a damn. They have never answered my complaints and dont seem to care too much.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, Manager at Premier Inn Glasgow Stepps (M80, J3) Hotel, responded to this review, February 7, 2014
Thank you for taking the time to review your recent stay. Firstly please accept my sincerest apologies, your restaurant experience is completely unacceptable. Please be assured we are taking this matter extremely seriously. The Regional Operations Manager has been notified and will be conducting full investigations with every team member concerned.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 21, 2014

Warm friendly staff, comfy room, quiet location but near enough to city and tasty breakfast at the adjoining restaurant. I would recommend this hotel for everyone and I would certainly return if I revisit glasgow.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ramum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, Manager at Premier Inn Glasgow Stepps (M80, J3) Hotel, responded to this review, January 27, 2014
Thanks for taking the time to review your stay with us here at Glasgow Stepps Premier Inn. Your feedback is very important to us and we are delighted that you had a comfortable stay. Your comments will be very well received by all our team members as they are committed to giving our guests the best possible service. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed January 13, 2014

I regularly stay at this hotel when visiting the Glasgow area. I know there are other premier inn hotels in the city however this hotel is quiet, plenty of parking spaces and has great service. There are plenty of options to get into the city centre (train station just around the corner) and the local taxi company charge a reasonable rate for transport into the city centre. Also because its outside the city the price is always lower than the city centre hotels, some of which I may add do not have on site parking!

Room Tip: As with all hotels try get a room away from the elevator!
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Voy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie R, Manager at Premier Inn Glasgow Stepps (M80, J3) Hotel, responded to this review, January 27, 2014
Thanks for your review. Its great to hear you had such an enjoyable stay with us here at Premier Inn Glasgow North East. It remains our main objective to provide a high standard of service and we’re so pleased you feel we achieved this. We look forward to welcoming you back to Premier Inn very soon. Thanks once again for taking the time to review your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Glasgow Stepps (M80, J3) Hotel

Property: Premier Inn Glasgow Stepps (M80, J3) Hotel
Address: Crowwood Roundabout, Cumbernauld Road | Stepps, Glasgow G33 6HN, Scotland (Formerly Premier Inn Glasgow North East - Stepps)
Location: United Kingdom > Scotland > Glasgow
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Glasgow
#17 Family Hotel in Glasgow
#25 Romantic Hotel in Glasgow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Glasgow Stepps (M80, J3) Hotel 3*
Number of rooms: 80
Official Description (provided by the hotel):
Just minutes from the M80, we're ideal for breaking up your journey from North to South ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Glasgow North East (Stepps) Hotel Glasgow
Premier Inn Glasgow Stepps (M80, J3) Hotel Scotland

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