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“This cinema stinks”

The Grosvenor Cinema
Ranked #26 of 64 Fun & Games in Glasgow
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Attraction details
Owner description: The Grosvenor Cinema is Glasgow's only fully-licensed cinema. It contains two one-hundred capacity screens with luxury sofa chairs and comfy full-size couches. Our aim is to bring you the best cinema, from the latest releases and cult classics to world cinema and ballet. Come along, grab a glass of wine, or a bottle of beer and enjoy the show.The Grosvenor takes great pride in being at the heart of the West End. We like to do things a bit differently in our little cinema. Look out for unusual nights and events!
Reviewed April 11, 2013

This is the most comfortable cinema in Glasgow, the luxurious seats are better than my living room. You can take a real drink in, just like in the movies and buy (over priced) candy, just like in the movies. BUT, IT STINKS.
There is an awful fish odour in screen two. I don't know if this comes from the restaurant/kitchen above, but it makes for an uncomfortable experience. I have complained about this before and was generously given free tickets and assured the problem would be resolved. It wasn't. I've been back twice and it's so unbearable I won't be returning.
Sort it out.

3  Thank Matilda f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinemaManager, Manager at The Grosvenor Cinema, responded to this reviewResponded July 13, 2013

Hi Matilda,

Thank you for taking the time to leave a review, we really appreciate all feedback as it gives us the opportunity to improve. I must apologise for the delay in our response, we’re a bit new to Tripadvisor!

As you know we are aware of the issue you raised in regards to your visit and we’d like to offer our sincere apology again that you did not experience the Grosvenor at its best. You’re right in saying that we share the lane with several restaurants and we have made a real effort to eliminate any odour resulting from this, including replacing the carpets throughout the corridor and screens.

We’re glad to hear you appreciate the comfy sofa seats and the fact that we’re fully licensed as we’re proud to be able to offer something a little different here at the Grosvenor.

Again, we’re so sorry that your trips to the Grosvenor were spoiled and we really do hope you’ll give us another chance to give you the unique cinema experience you should have had.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed August 3, 2016 via mobile
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Thank Rouge1291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grosvenor C, General Manager at The Grosvenor Cinema, responded to this reviewResponded August 12, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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