Booked through Hotels.com who failed to tell us to pick up the room key from a nearby office.
Check in time was 3pm and we arrived then and found that there was no one around at all. The concierge window was closed and there was nowhere to get our key.
After searching the building, we phoned the numbers for the building that we found online and got no answer from any of them. Next we phoned Hotels.com and after 3 phone calls at our expense that were all over 20 minutes long. This was a very stressful experience when we should have been relaxing.
Hotels.com managed to get someone from the nearby office to drop the key off. So she handed us the key and couldn't wait to get away, no word of an apology. So after arriving at 3pm, we got into our room after 5pm, missing a dinner reservation booked for 4pm. Obviously a complaint will be going in to Hotels.com and the City Suites too.
There was also an unspecified blob of lard or something in the fridge!
Do not book here.
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- Also Known As:
- The City Suites Glasgow, Scotland