Stayed at this hotel one saturday to see Jimmy Carr. During check in I was told my visa debit would be charged £5 then on check out I would pay the extra amount. 2 days later I notice on my bank account that I have been charged £69 for the room (which was the right amount) but also £64 missing from the account. Called the bank and they comfirmed it was the hotel holding the money (which they dont tell you about on check in). Called the hotel and they denied all knowledge of this and claimed it was the banks fault. I got clarifed with the bank that it was definatley the hotel that was holding the money and just charged the full amount on check out instead of charging £5 then the extra which they said they had and it would eventually go back into my account since they hadnt charged it they were just holding it (which if they were doing their job properly should have released it). 9 days later the money finally went back into my bank and I have written proof from the bank it was the hotel as I work in the bank myself plus on my recepit from the hotel it only shows 1 payment on it, if i got charged £5 then £64 it would have shown 2 payments. My point is I called the hotel to sort this out and they denied all knowledge and bare faced lied to me. I know people make mistakes but it could have been sorted out if they actually looked into it properly when I called the first time and the money would have went back into my account within 48hrs, I almost had no money in the bank and without my internet banking I would have been getting charged for money I was withdrawing which I actually didnt have because they were holding the money! Would never stay at this hotel again and before this I probably wouldnt have anyway as the room was stinking!. Wont ever be recommending it either. If you are unfortunate enough to stay at this hotel I suggest you pay by cash and dont let them near your bank card!
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- Also Known As:
- Campanile Glasgow Hotel Glasgow
- Campanile Hotel Glasgow
- Glasgow Campanile Hotel
- Campanile Glasgow Scotland