Possibly the worst hotel we have ever stayed in along with terrible service from staff and we are not that fussy! Stayed while on business at the secc with colleagues unfortunately for 3 nights as we could not book out after realising the hotel was so poor due to a £75 cancelation fee for each room. Arrived to find very small rooms, uncomfortable mattress with two very small pillows and just to top it off there was only one towel for two of us. We also could not gain access to the free WI Fi provided. Companied about the towels and basically had to justify why we needed two. No Iron in the room either although one was provided but has to hunt for a board in the corridor.
Breakfast actually looked good but went for the cooked breakfast option to find it cold and other guests complaining about this. We brought it to the staff’s attention as it is obviously a food safety issue but nothing done for the duration of the stay.
Day 2. Came back in from a busy day and went to the bar for a pint. The beer was as flat as a pan cake! All the other guests in the bar were complaining but the staff did nothing about this. The manager actually came in to the bar, tested the beer and said see there is nothing wrong with it. Just an indication of how uninterested the staff are in this hotel.
Day 3. Sunday. Woken up at 8.30 by the cleaning staff wanting to clean our room. Finally went to book out before our meeting but were then hit with a bill for the breakfasts for the 3 days although this was all inclusive through our reservation with booking.com. The staff would not believe this and I had to go to the bother of getting my laptop out to show the confirmation of the inclusive breakfasts.
The only reason we went to this hotel and not the Hilton across the road was the inclusive breakfast. It was the same room rate and DO NOT PUT YOURSELF THROUGH THE CAMPANILE EXPERIENCE! The Hilton looks a far better option!
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- Also Known As:
- Campanile Glasgow Hotel Glasgow
- Campanile Hotel Glasgow
- Glasgow Campanile Hotel
- Campanile Glasgow Scotland