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Campanile Glasgow
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Reviews (1,261)
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All reviewsstayed herecar parksse hydrocity centregreat location for seccattending a concertrooms are basicideal locationone night staytwin roomwould stay againbeanscomfy bedgood nights sleepwest endrotundaexhibition
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Reviewed October 19, 2012

Hotel was not very close to downtown Glasgow but close to SECC if one were doing something at this centre, We were not. Room was small and had two single beds which were fairly comfortable and clean. Breakfast was typical English and buffet style. If one were going to visit Glasgow this would not be the place to stay.Too far from city centre.

  • Stayed: September 2012, traveled as a couple
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Thank 2togo45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Campanile, General Manager at Campanile Glasgow, responded to this reviewResponded October 20, 2012

Dear 2togo45

Thank you for your recent feedback. Sorry to hear that you were disappointed with our location. We generally find that the savvy traveller undertakes some research prior to booking any accommodation, with the internet being so readily accessible with an abundance of information to hand, the traveller can make an informed decision on where best to stay that meets their requirements. Whilst we are not located in the heart of the city centre, and never profess this, we are easy walking distance along a flat foot path along the river Clyde, and with a train station just over the road with regular trains to/from the city centre that take just a few minutes. We also find that our regular guests actually enjoy the positioning of our hotel to the city centre as we do not get the noise that is associated with a busy city centre.

With regards to your comment that we are not the place to stay for someone visiting Glasgow, this is naturally your opinion and I would totally disagree with you, as would our regular visitors that stay with us would. I would base this on the fact that a lot of visitors come to Glasgow for a number of things, shopping, conference, business, concerts, to visit places of interest including art galleries & museums and sporting events and we are perfectly positioned for one to take advantage of all those things, as comments on this platform would testify.

Best wishes
Marika Fergie
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2012

A very short walk to/from the SECC and short walk to the train station (there is a covered enclosed walkway). Very good full breakfast (you have choice between continental or full) -- worth the few extra pounds. Front desk staff very friendly and willing to share suggestions of how and where to go. Many parts of the city worth seeing are within a 15 to 30 minutes walking radius

  • Stayed: August 2012, traveled on business
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Review collected in partnership with Galahotels.com
Thank KenBabich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Campanile, General Manager at Campanile Glasgow, responded to this reviewResponded October 20, 2012

Dear Kenbabich

Thanks for your recent review, glad to hear that you were suitably satisfied with our service and facilities, and if there is anything that we can do for you in the future when looking for accommodation in the Glasgow area, please do contact us directly and we will ensure that you get the best rates going.

Best wishes
Marika Fergie
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2012

Stayed here for one night whilst attending a gig at the SECC. Very pleasant staff, especially Derek the barman who was chatty and friendly. The room was slightly smaller than we are used to but clean and well maintained. Bathroom was nice and the shower was excellent. Breakfast wwas nice in the morning. Would definately stay here again if attending a concert - especially after seeing the taxi queues once the gig had finished.

  • Stayed: October 2012, traveled as a couple
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Thank laus211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Campanile, General Manager at Campanile Glasgow, responded to this reviewResponded October 19, 2012

Dear Iaus211

Thank you for taking the time to review your recent stay with us. Always a pleasure to receive such positive feedback on our team. I will be sure to pass your comments to Derek about the jolly service you received. We have a few new staff members that have joined our team recently, Derek being one of them and he is working out very nicely indeed, a real star and have received numerous positive comments about his focus towards customer service.

Please do feel encouraged to contact us directly when attending your next concert at the SECC and I will ensure you get the best rates going.

Best wishes
Marika Fergie
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

Just back from a business trip to a Conference at SECC.

Campanile is perfect for that location - either for an exhibition or for a concert etc. Just a couple of minutes walk from the main entrance to the Exhibition Centre but surprisingly quiet for what I feared might have been a noisy location due to the main roads around the area.

Reception staff were very friendly and helpful at all times (as has been commented by others, they are ready with a joke and Andrew has a ready wit - something other hotel chain receptionists could learn from). I felt like I was being welcomed as a regular even though it was my first visit!

If I have anything to criticise it is (1) the size of the rooms (we were in 419) which are on the "tight side". With two of us it was sometimes awkward to move around the room at the same time as there is not much space between the end of the bed and the wall, and (2) the very tight hanging space provided. Being two men with suits and shirts meant squashing things in whilst trying to prevent creasing.

Good water pressure in the shower and no shortage of hot water. I understand there was a problem with the hot water system during our stay, but we didn't experience any difficulties.

Breakfast was great - the only criticism is that the hot buffet food could have been a bit hotter (and could the kitchen staff separate the bacon rashers so they aren't stuck together as it would make it easier for guests!) The young man who greeted us for breakfast (his name badge only said "Trainee") was very attentive but not pushy and he worked extremely hard making sure things were "just right" on the mornings we saw him there. He was obviously enjoying his job - as were all the other staff we met.

If you want to go into the city - there are bus stops close at hand but we used the train from the Exhibition Centre station - a good 5 minutes walk - and at £1.50 for a single ticket right into the centre it is good value.

All in all - perfect for our needs for a four day Conference trip. Would I stay here again - YES definitely!

Room Tip: Rooms facing the river, overlooking the hotel car park, are probably quieter than the other side of the hotel because they face the main road.
  • Stayed: October 2012, traveled on business
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Thank ChrisFGL9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Campanile, General Manager at Campanile Glasgow, responded to this reviewResponded October 18, 2012

Dear Travellerwithtaste

Thanks for your positive comments acknowledging our team and the service they provide and the product we offer. We do encourage our team to be themselves, natural, courteous and treat everyone with respect and feel this is an attribute that sets us aside from our competitors, and it seems as if Andrew captured that ‘home from home’ feeling with his welcome without being to familiar which is brilliant to hear. I am also delighted to hear your comments on Craig, our trainee, showing bags of enthusiasm and hard work. We work very closely with JobCentre Plus helping those that are looking for work to get back into work, so we take them under our wings, induct and train them, then support and guide them with a view to employing them, and Craig is doing just that. He has grown in confidence and fast becoming one of our stars, and I will be sure to pass on your comments to Craig, he will be over the moon, as we are with his performance. Sorry to hear that you found our rooms a bit of a squeeze, unfortunately there is very little we can do about this as all our rooms are of a similar size. I take onboard your comments with regards to breakfast and will remind chef and the restaurant/breakfast team about the bacon and the heat of the chaffing dishes, as they should be monitoring this throughout the service, sorry for the inconvenience.

What you have certainly highlighted is that whilst material service is important, personal service is king and so important in ensuring repeat business in our industry, and it is great to hear that you recognise that we are providing this.

We all look forward to welcoming you back in the not too distant future.

Best wishes
Marika Fergie
Deputy General manager

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Reviewed October 8, 2012

A one night stay here whilst attending a meeting at the SECC. There were a lot of good points; the location was very convenient, reception staff were friendly and cracked a joke, free WiFi was a considerable bonus. ( I had stayed the previous night at a chain hotel elsewhere where they asked for £4.95 for an hour of WiFI...). I was pleased to find half a dozen teabags and some biscuits and sweets in the room. The room was clean, there was a large flatscreen TV that worked easily and well and the shower was hot and vigorous. There was an Italian restaurant just across the road. So far so good.

I would have gladly rated this hotel Excellent if it were not for the mattress. I stayed in room 217 and I have to say the mattress was so worn that you could feel the springs through it. Clearly beds in hotels get a lot of use but this mattress was too worn for comfort and could have done with replacement. A good night's sleep is very important and is inhibited by feeling the mattress springs!

  • Stayed: October 2012, traveled on business
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Thank LoungerLizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Campanile, General Manager at Campanile Glasgow, responded to this reviewResponded October 18, 2012

Dear Loungerlizard

Thanks for your comments and glad to hear that you enjoyed your stay with us whilst attending a meeting just over the road at the SECC. You have certainly highlighted a number of great facilities that we offer, of which there are many more as previously mentioned throughout the various comments on TripAdvisor. I am sorry to hear that you found your mattress uncomfortable and could feel the springs poking through. You are quite right, because we are an extremely busy hotel our beds have been used extensively over the past 8 years that we have been open, and they are due a change. Although some mattresses are better than others in terms of firmness, we have started to change a few at a time as part of our ongoing refurbishment and update. I wished that you would have brought this matter to our attention whilst you were in residence as we have spare mattresses that we could have swapped yours for or even changed your room, as a good night’s sleep is so important in order to start the day right. I will certainly look to change this mattress immediately and thank you for bringing this to our attention in order to get that ‘excellent’ when you next come to stay with us.

Best wishes
Marika Fergie
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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