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“A nice Holiday Inn Express to stay at.”

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Holiday Inn Express Glasgow City Centre - Theatreland
Ranked #35 of 95 Hotels in Glasgow
Certificate of Excellence
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A nice Holiday Inn Express to stay at.”
Reviewed July 15, 2014

A decent stay, some nice details, no real complaints.

1) Clean room. Spacious. There was a lack of outlets to charge a phone, but there was one in the bathroom. We made it work ;)
2) Service was great. Definitely answered all of our questions.
3) Location is perfect. Right next to the bus station (easy transport to and from the airport). Right next to the downtown area of the city. You can easily walk everywhere - sights, restaurants, and shopping.
4) Wifi in our room was included as was a morning breakfast, which was great. Small flatscreen TV.

Overall, can't complain. For the price and location, it's pretty good.

  • Stayed July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank sanojmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGlasgowManager, General Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review, July 19, 2014
Dear Guest,

Thank You for your great review!

We hope to welcome you back to the hotel soon!

Regards,

Tracey Sweeney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,085 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Belfast, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 14, 2014 via mobile

A one night stay for an exam the next day! Staff were very friendly and made me feel comfortable!
Clean and nice bathroom!
Good central location and close to the bus station! Pleasant restaurant downstairs!
Reasonably priced and good quality for money!

Stayed July 2014, traveled on business
Helpful?
Thank kate186470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGlasgowManager, General Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review, July 19, 2014
Dear Guest,

Thank you for taking the time to write your very positive review!

We hope to welcome you back again in the near future!

Kind Regards,

Tracey Sweeney

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dollar
Level Contributor
132 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed July 12, 2014 via mobile

Have stayed here a few times and gave never been dissappointed. Rooms are well equipped more importantly they are quiet . Hotel is very central so you are spoilt for choice of bars restaurants and of course shopping . Rooms can get a bit hot in the summer as no aircon but it's Scotland so not a big problem, not forgetting a free brrakfast

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hoggan67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGlasgowManager, General Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review, July 15, 2014
Dear Guest,

Thank You for taking the time to write your lovely review.

We hope to welcome you back in the near future!

Regards,

Tracey Sweeney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 11, 2014 via mobile

The location is good and hotel is clean.

Customer service is shocking here. Arrived the hotel waiting in the queue with my luggage to be served by a girl called Iseabal whilst scanning my room number key she asked me "when did you book the hotel " so I paused a moment as I have booked many hotels recently. I was then abruptly interrupted by the customer service manager "George" who said "it's quite a simple question" and laughed to himself (whilst serving someone else) not only was this embarrassing for me that two colleagues had practically ganged up on me it was embarrassing that there was another customer listening in that George was serving and a very busy queue behind me. I am appalled that a manager would address me in this way for taking my time to think.

Stayed July 2014, traveled on business
Helpful?
1 Thank Brandon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGlasgowManager, General Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review, July 19, 2014
Dear Guest,

I was sorry to hear that your experience here was not a favourable one. We take comments like this about our team members very seriously. As you can see from our countless reviews about the service and team here at the hotel, your experience is reflected very differently. Rest assured I will be investigating this situation.

Regards,

Tracey Sweeney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
150 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed July 8, 2014

We stayed here whilst attending out son's graduation at the University and found the hotel to be clean, efficient and very popular. The location is ideal for the bus station and, via that, the airport. Staff are very friendly and the "free" breakfast is a bonus (although not top quality items). There is definite noise from the street especially late at night and early in the morning but we would certainly stay here again, it really depends how easily distrurbed you are when sleeping!

  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank MaroonCases
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGlasgowManager, General Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review, July 11, 2014
Dear Guest,

Thank you for taking the time to write a lovely review!

We look forward to your next visit!

Kind Regards,

Tracey Sweeney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverside, CA
Level Contributor
70 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed June 30, 2014

This is the Holiday Inn Express, Theatreland, at 165 W. Nile Street, and it should not be confused with the Holiday Inn Theatreland at 161 W. Nile Street. We got confused when making reservations. The HI Express is a good clean hotel that is typical of the chain.
What you should know: parking for the hotel is in the Concert Square car park which is across the street from the HI Express, but it's only entrance is on Cowcaddens Rd.The directions on the hotel web page take you to the front of the hotel which is useless since there is no parking in front of the hotel. If you follow the directions you will end up southbound on W. Nile Street, from which it is really difficult to get to the Concert Square car park entrance. Glasgow has a lot of one way streets. The hotel will validate your parking ticket to give you a 25% discount.

Room Tip: When driving to the hotel follow directions to the Concert Square car park, and not the HI Express H...
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Murrieta1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGlasgowManager, General Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review, July 4, 2014
Dear Guest,

Thank You for taking the time to write your review.

We hope to see you back again in the near future!

Regards,

Tracey Sweeney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, England, United Kingdom
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 30, 2014

Came here on business with two others. It was clean and tidy but over priced compaired to better hotels in the are. Free breakfast but free for a reason as it is not very good. Did find a lot of noise from outside when they emptyed the bins at 6 in the morning.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CraigWaite27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGlasgowManager, General Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review, July 1, 2014
Dear Guest,

Thank you for taking the time to write your review.

I was sorry to hear that you did not enjoy your free breakfast. Our hotel complies fully with the Holiday Inn Express brand standards.

We take on board all comments from our guests to enable us to continuously improve our service.

Kind Regards,

Tracey Sweeney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Glasgow City Centre - Theatreland

Property: Holiday Inn Express Glasgow City Centre - Theatreland
Address: 165 West Nile Street, Glasgow G1 2RL, Scotland
Phone Number:
Location: United Kingdom > Scotland > Glasgow > City Centre , Cowcaddens
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#28 Business Hotel in Glasgow
#31 Romantic Hotel in Glasgow
#34 Family Hotel in Glasgow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Glasgow City Centre - Theatreland 3*
Number of rooms: 118
Official Description (provided by the hotel):
The hotel is ideally situated in the heart of the city within the Theatreland district. Glasgow boasts a wide variety of shops, from high street stores to the fabulous Buchanan Galleries, the exclusive Princes Square and Italian Centre, and they are all within easy walking distance of the hotel. The hotel has 118 well appointed rooms and all rates are inclusive of continental breakfast and FREE Wifi access. The hotel has a bar which is open from 12:00 until late and a vending area where guests can purchase a wide selection of drinks and hot and cold snacks. The hotel is a perfect starting point for visiting the Highlands, Trossachs and other major towns and cities. ... more   less 
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Also Known As:
Holiday Inn Express Glasgow City Centre - Theatreland Hotel Glasgow
Holiday Inn Glasgow
Holiday Inn Express Glasgow City Centre - Theatreland Scotland

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