We arrived at the Devoncove Hotel at 4.00pm on Fri.22/03/13 after shopping in the centre of Glasgow,it was snowing and bitterly cold and we just wanted in to our room to recuperate,but the male receptionist told us he could find no trace of our booking!We had booked through Booking.com in February and had the printed confirmation with us.(all paid)He kept searching through the computer to no avail,after a while the other receptionist(Sarah) came off the phone and inquired to what the problem was,she then discovered our booking had been placed on their system for the same weekend in February and as we didn't turn up it we were put down as a 'no show'.The problem now was that the hotel was full owing to Scotland playing Wales at Hampden that night.Whilst admitting they were at fault,things weren't moving very fast,she telephoned someone(who I assumed was her boss)and kept saying the hotel was full and they would have to contact surrounding hotels to find us a room.But after at least 30 minutes they announced that they had found us a room in their 'full' hotel,she said although it was being let out as a single room it had a double bed and was actually a double room!They said they would bring up additional pillows,extra tea & coffee etc,anyway tired and hungry we said that would suffice,the third floor room(304)is the size of a single room,very compact but of a higher standard than we expected as we have stayed a couple of times here before but it was a few years ago and the decor has improved.The bathroom was small and a bit shabby,a few silicon repairs were noticeable.
The dining room was pleasant enough and a decent cooked breakfast was available,better than some I have encountered in Glasgow.Other than the dealings we had with the staff on the first day we never really saw much of them,they seemed pleasant enough.We were booked in for two nights and a lot of the football fans would be away on the Sat morning,but we were never offered another room on the Sat,as I said we have stayed before and know the 'proper' double rooms are of a decent size.We weren't offered any kind of compensation such as a meal or free drink.The booking fiasco did put a damper on our weekend.
- Official Description (provided by the hotel):
- The Devoncove Hotel is conveniently located in the West End of Glasgow. It's within walking distance from the Hydro, SECC, Kelvingrove Park & Museum. The Hotel is right in the middle of a bustling area with plenty of pubs and eateries, ideal choice for a short break in Glasgow. All rates include complimentary illimited Wi-Fi access, Breakfast and Car Parking on a first come- first served basis. ... more less
- Reservation Options:
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- Also Known As:
- Glasgow Devoncove Hotel
- Devoncove Hotel Glasgow, Scotland