Ok I'll start with the positive bits! We got a warm welcome and were served quickly. Really quickly! I hadn't dithered over the menu long enough! The server allowed my companion to have nachos although these weren't part of the choices so fair play. The food was nice and portions a good size.
The restaurant decor is a bit basic really, the atmosphere felt a bit strained despite the jaunty tunes. There were a few people in most of whom seemed to be on a voucher deal like us. Ah yes,- the voucher. Everything was ok with the food. Service was prompt with none of the usual niceties and we had to ask for sauce etc.
The voucher deal was for 2 cocktails, 2 starters, 2 mains and 2 sides of chips or rice. For the main I had chicken enchilada which came with rice and my companion opted for sizzling chicken fajitas which came with wraps and dips like you would expect them to. She ordered chips as her side but I didn't bother as mine was coming with rice. We had our cocktail then ordered a beer each. When the bill came the voucher hadn't been deducted so I went to the till and explained and the new bill was presented. It had the 2 beers on it, and the chips. I explained that our voucher includes 2 sides but the server argued that the tortillas and the dips for the fajitas were in fact the sides. Really? Surely that's not fajitas without the wraps etc- that's a stir fry! Like I said, the restaurant was fairly busy by this point so rather than argue the point like frankly, I usually would, I conceded and said ok that's fine. Their loss though as the £3 they took for the chips came of the tip.
I've mentioned this before about vouchers but are you really getting a deal with them? I'm starting to feel like you get treated begrudgingly because they already have the money? I think restaurant owners need to have a look at their bank statements and remember that voucher or not we all deserve good service! Jury is out on whether or not I would return to nachos.
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