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“Excellent food but service is worst yet!” 4 of 5 bubbles
Review of The 78

The 78
Ranked #295 of 2,386 Restaurants in Glasgow
Certificate of Excellence
Cuisines: Bar, Pub, British
More restaurant details
Restaurant details
Good for: Dining on a budget, Large groups, Kids, Families with children, Bar scene
Dining options: Lunch, Brunch, Late Night, Dinner, Free Wifi, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: A small Vegetarian/Vegan restaurant in Glasgow's West End.
Glasgow, United Kingdom
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Excellent food but service is worst yet!”
4 of 5 bubbles Reviewed January 6, 2014

This lovely little cottagey vegan gem is worth visiting. But unfortunately the service is pretty dire from the 4 times I have been and I am pretty reluctant to go back. Given that there were around 4 people behind the bar, not one of them seemed interested that there were customers at the bar and as we walked in, there were 3 people waiting for nearly 10 minutes while eventually, a pretty useless member of staff walks out from the back with a look on his face as if we were bothering him.

Service by the waitress was great and we were looked after throughout, but the particularly useless bar boy with short hair didn't seem to have much of a grasp on how to talk to customers or seemed helpful in any way. Also after standing like a spare tire reading his paper, not paying much attention to the what was going on or even seemed to care, he is more than likely the sole reason I may never be back.

The food however was very good and I have to say, The 78 does the best burgers I have tasted yet. The homely atmosphere is really charming which is a big selling point and is a good location but a little tucked away.

Service plays a big part in returning custom. There is limited places to eat for Vegans in Glasgow even though there are more than the rest of Europe but that doesn't mean service can be so bad. Each time I have been I have been met with the bar staff's lack of interest that I wish to spend money and instead prefer to finish their conversation or make excuses to not serve people. Slow moving pace is almost stereotypical with vegan places and this really has to change. Vegan food is easy to produce and the food is becoming more and more accessible so with the increase in bad service may result in people staying at home and experimenting with cooking their own meals where they won't be subjected to such careless attention. I rate The 78 as the worst service I have had yet as the consistently poor level is just too much to be a coincidence or chalking up to a bad day.

If you can forgive the bad service and possibility of staff not caring of your existence, then please do go and have the food as this is top notch.

  • Visited October 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank MikeandRustysReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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228 reviews from our community

Visitor rating
    117
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Glasgow, Scotland
Level Contributor
66 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
“Not a Daytime Place”
3 of 5 bubbles Reviewed November 19, 2013

At night or at the weekend, I love the 78. The shabby chic thing actually works here - it feels cosy and warm to sit around the big wooden tables, the atmosphere is good, and the toilet graffiti is probably the most entertaining in Glasgow.

But lunch on a weekday? I can't recommend it. Gone is the warm, charming atmosphere, and the staff may as well be gone too for all they seem interested in taking an order. Although the place was mostly empty (and now I see why), my companion's meal actually arrived burnt and black around the edges. Two sets of chalkboards displaying soup and specials of the day were contradictory - but upon asking, I was pointed towards one of them like it should have been obvious which one to trust. The menu is interesting - but these things let it down as a serious or even particularly enjoyable food option in Glasgow when there are so many other great places to choose from. Most of all, if you don't get a seat near the fire, be prepared to shiver. I kept my coat on throughout and couldn't wait to leave for somewhere warmer. My salad was nice and interestingly varied if overpriced by a pound, but I'd have enjoyed it more if everything else hadn't felt so unwelcoming. I left feeling regret at my choice to spend money and time there instead of one of the other friendlier, warmer, less burnt options nearby.

I'll still go for a drink. But on the food side of things - it's not relaxing, and it doesn't have a 'non-corporate and refreshing' vibe like the website says - it's just all a bit shoddy.

  • Visited November 2013
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
1 Thank lauraelizabethg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
39 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Great place!”
4 of 5 bubbles Reviewed November 13, 2013 via mobile

Came here for drinks on a Friday night - it has a fantastic atmosphere: busy but still felt cosy. Great selection of beers too. Generally a lovely wee place, I'll definitely be back to try out the food.

Helpful?
Thank Kmacg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blandford Forum, United Kingdom
Level Contributor
39 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Great food at a budget price”
5 of 5 bubbles Reviewed October 10, 2013

Don't be put off by the 'vegan restaurant' title. This is tasty and substantial food that even meat eaters will find more than acceptable. We has the classic 78 burger, served in a bun with chips and salad. It was really delicious - and we could not have eaten another bite. All the food and drink are of vegan origin. The atmosphere is very laid back, student bar and bistro. Go early in evening to grab a table as it is very understandably busy. Prices were very reasonable. Certainly will eat here again.

  • Visited October 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank ed51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
247 reviews
144 restaurant reviews
common_n_restaurant_reviews_1bd8 138 helpful votes
“Compassionate cuisine!”
5 of 5 bubbles Reviewed September 27, 2013

A 100% vegan bar/eatery, just one of the 'Fantastic Four' in the city, you must be kidding! No, move over Brighton as the veggie capital of England and hello Glasgow! Delicious food, vegan ales and lagers, convivial surroundings, friendly staff and a chilled out vibe - this is the real deal. We enjoyed a few meals here, including the very tasty 78 burger and handcut chips with their skins on, refried beans with coconut and salad in a tortilla, and raspberry and orange torte with cream. Plenty of wholesome options available, such as soup of the day, hummus, olives and salad, ras el-hanout and coconut and bean chilli. Unfortunately not all the cask ales were available but we still enjoyed 'Birds & Bees' and 'Seven Giraffes' from the Williams Bros Brewing Company and a great choice of bottled ales. What a refreshing change to look around and see diners tucking into cruelty free tasty tucker without a corpse in sight. This is the way forward, well done to the whole team for making this an obvious success and may you go from strength to strength!

  • Visited September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank kensmoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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