This lovely little cottagey vegan gem is worth visiting. But unfortunately the service is pretty dire from the 4 times I have been and I am pretty reluctant to go back. Given that there were around 4 people behind the bar, not one of them seemed interested that there were customers at the bar and as we walked in, there were 3 people waiting for nearly 10 minutes while eventually, a pretty useless member of staff walks out from the back with a look on his face as if we were bothering him.
Service by the waitress was great and we were looked after throughout, but the particularly useless bar boy with short hair didn't seem to have much of a grasp on how to talk to customers or seemed helpful in any way. Also after standing like a spare tire reading his paper, not paying much attention to the what was going on or even seemed to care, he is more than likely the sole reason I may never be back.
The food however was very good and I have to say, The 78 does the best burgers I have tasted yet. The homely atmosphere is really charming which is a big selling point and is a good location but a little tucked away.
Service plays a big part in returning custom. There is limited places to eat for Vegans in Glasgow even though there are more than the rest of Europe but that doesn't mean service can be so bad. Each time I have been I have been met with the bar staff's lack of interest that I wish to spend money and instead prefer to finish their conversation or make excuses to not serve people. Slow moving pace is almost stereotypical with vegan places and this really has to change. Vegan food is easy to produce and the food is becoming more and more accessible so with the increase in bad service may result in people staying at home and experimenting with cooking their own meals where they won't be subjected to such careless attention. I rate The 78 as the worst service I have had yet as the consistently poor level is just too much to be a coincidence or chalking up to a bad day.
If you can forgive the bad service and possibility of staff not caring of your existence, then please do go and have the food as this is top notch.
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