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“This is an excellent location for the University and underground.”

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Hilton Glasgow Grosvenor Hotel
Ranked #36 of 96 Hotels in Glasgow
Certificate of Excellence
Oak Ridge, Tennessee
1 review
“This is an excellent location for the University and underground.”
3 of 5 bubbles Reviewed January 14, 2013

This is an excellent location for the University and underground. The room is attractive, but the plumbing and heating have quirks. Staff is very friendly and caring. Breakfast is very good. If I had booked sooner than later to get a better price, then I would have made this overall review higher to Very Good.

Room Tip: Get a 2nd floor or higher if you want a quiet room on a Thursday night.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, January 21, 2013
Dear Amy H

Thanks for taking the time to review the hotel following your visit.

It was great to hear that you had enjoyed your time with us, especially the location, our breakfasts and the attitude of our staff.

Please be assured that I have passed your compliments to the General Manager and Heads of Department, as hearing this strengthens our commitment to providing the best service.

We hope to welcome you back to the Hilton Glasgow Grosvenor in the future.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,366 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (230)
Date | Rating
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English first
Glasgow, Scotland, United Kingdom
1 review
3 of 5 bubbles Reviewed January 12, 2013

Stayed recently the night before my wedding across the road. Room was absolutely fine and staff very friendly. Breakfast the next morning (of our wedding) very nearly didn't happen when we were told we hadn't paid for it. I assured the staff that I in fact most definitely HAD paid for it but they found no record and, regardless of the fact that I was off to get married in a couple of hours time, wouldn't let me sit down and have a bit of toast. Managed to get someone with internet access and after sifting through my old emails got confirmation that I had indeed paid for breakfast and got an apology, though after standing about like a chump for ten minutes in the dining area looking like someone who was being questioned about shoplifting.
Next day of the 8 couples who were also staying for our wedding THREE of them also were told they couldn't get breakfast. A better system for figuring this out wouldn't go amiss (and no, we didn't book through a third party so that's no excuse either!) or indeed breakfast staff not being such jobsworths would be grand.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alastair M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 10, 2013

I stayed at this hotel for two nights due to work. My room was situated in the corner of the building and therefore had a lot of light. The bed was very confortable and breakfast was great. The neighbourhood around it is great for a night out and fine dining! Don't miss Ashton Lane!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lauren_now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, January 21, 2013
Dear lauren_now

Thank you for reviewing the Hilton Glasgow Grosvenor following your visit.

It was great to hear that you had enjoyed your stay, especially the beds and breakfast.

I have passed your compliments on to our General Manager and Heads of Department, as this assists us in constantly improving our service and property.

We hope you choose to return to the Hilton Glasgow Grosvenor in the future.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
5 of 5 bubbles Reviewed January 10, 2013

We recently attended a birthday celebration at the hotel. The food, service, and staff were excellent, room decor fresh and modern with iron, hairdryer and safe etc., great experience, would recommend to business and holiday visitors as it's in an excellent position to visit city attractions, the Clyde Coast or north to Loch Lommond and the Trossachs.

Room Tip: Rooms facing the car park are quieter
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenniffer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, January 21, 2013
Dear Jenniffer S

Thank you for taking the time to review the hotel following your visit.

It was lovely to hear that you enjoyed your stay, and we thank you for sharing your experience. I assure you that all feedback is passed to our General Manager as well as the Heads of Department as this is taken very seriously here at Hilton.

We look forward to welcoming you back to the Hilton Glasgow Grosvenor in the future.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fleetwood, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

Try always to use Hilton hotels as they always have good offers. Usually use the one at Bellshill but decided to try this one. As always with Hilton the rooms were excellent and the food very good too. Situated in the west end of Glasgow the hotel is very good for touring and visiting places of interest. Only downside is lack of good parking but always managed to get parked in the street,so no real issues on that. Would use again

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catherine f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, January 21, 2013
Dear cathiegreeneyes

Thanks for reviewing the hotel following your stay.

It was lovely to hear that you enjoyed the location of the hotel as well as the standard of the rooms and the breakfast.

All feedback is passed to our General Manager and Heads of Department as this assists us in continually improving our service and property.

We look forward to welcoming you back to the Hilton Glasgow Grosvenor in the future.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lossiemouth
1 review
5 of 5 bubbles Reviewed January 8, 2013

My girlfriend and I stayed over the New Year and had an exceptional experience. The Hotel was busy with other guests and festivities, but at no time did the staff seem too busy to provide 1st class service. From the time we checked in to the time we left, we were pleasantly surprised by the level of customer service and the staff's attentiveness to ensure we had everything we needed for a pleasant stay. We are regular travelers, and this was one of our best hotel experiences.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jct_thompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, January 21, 2013
Dear jct_thompson

Thanks for reviewing the hotel following your stay at New Year.

It was lovely to hear that you enjoyed your stay and that all our staff made you feel welcome. We strive to provide the best service to our guests, and compliments such as yours encourage us to continue doing that.

Please be assured that all feedback is passed to our General Manager and Heads of Department, as all comments are taken very seriously here at Hilton.

We look forward to welcoming you back to the Hilton Glasgow Grosvenor in the future.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed January 1, 2013

We stayed at this hotel in December 2012 for one night. The hotel itself was very clean and of modern decor. The room was average size with bathroom and all the usuals; tv, hairdryer & safe. Wifi was available but for a fee. Our room was at the front of the building which was noisy (old windows) and one of the locks was broken and one of the curtains was broken and falling off the rail which meant we couldn't close the curtains fully. Breakfast was amazing (although some of the hot food was too salty) and the choice was incredible. Staff were very attentive. Parking was the top floor of the waitrose car park next door to the hotel for £10.

Room Tip: ask for a room at the back if you like a good nights sleep.
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrsShoob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, January 21, 2013
Dear Mrs Shoob

I would like to thank you for taking the time to review the Hilton Glasgow Grosvenor following your stay.

It is lovely to hear that you enjoyed the location, surroundings and breakfast, however it was dissapointing to hear that you experienced some problems with the windows and curtains in the room.

Had we been made aware of these problems we would have immediately offered you an alternative room, if one was available, or had our on-site maintenance team repair the damaged curtain pole.

We hope to welcome you back to the HIlton Glasgow Grosvenor in the future.

Kind Regards

Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Glasgow Grosvenor Hotel

Property: Hilton Glasgow Grosvenor Hotel
Address: 1 - 9 Grosvenor Terrace | Great Western Road, Glasgow G12 0TA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Glasgow
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Luxury Hotel in Glasgow
#23 Business Hotel in Glasgow
#26 Romantic Hotel in Glasgow
#43 Family Hotel in Glasgow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Glasgow Grosvenor Hotel 4*
Number of rooms: 96
Official Description (provided by the hotel):
Situated in the heart of Glasgow's vibrant and bustling West End and within walking distance of Glasgow University, the Hilton Glasgow Grosvenor hotel is the perfect place to stay during your visit to Scotland's biggest city. Excellent transport links give Guests easy access to the SECC, Glasgow city center and Glasgow International Airport. Enjoy great local produce in the highly acclaimed Bo'vine Restaurant and fabulous cocktails in the award winning bobar. Complimentary access to the leisure facilities at the nearby Hilton Glasgow hotel allows you to relax and rejuvenate in the indoor pool and fully-equipped fitness center. Offering friendly, responsive and professional service in a highly desirable setting, the Hilton Glasgow Grosvenor hotel has everything you need to make the most of your time in Glasgow. ... more   less 
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Also Known As:
Glasgow Hilton
Hilton Glasgow Grosvenor Hotel Scotland

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