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“lovely hotel”

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Hilton Glasgow Grosvenor Hotel
Ranked #38 of 96 Hotels in Glasgow
Certificate of Excellence
Fleetwood, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“lovely hotel”
Reviewed January 9, 2013

Try always to use Hilton hotels as they always have good offers. Usually use the one at Bellshill but decided to try this one. As always with Hilton the rooms were excellent and the food very good too. Situated in the west end of Glasgow the hotel is very good for touring and visiting places of interest. Only downside is lack of good parking but always managed to get parked in the street,so no real issues on that. Would use again

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catherine f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, January 21, 2013
Dear cathiegreeneyes

Thanks for reviewing the hotel following your stay.

It was lovely to hear that you enjoyed the location of the hotel as well as the standard of the rooms and the breakfast.

All feedback is passed to our General Manager and Heads of Department as this assists us in continually improving our service and property.

We look forward to welcoming you back to the Hilton Glasgow Grosvenor in the future.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
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English first
Lossiemouth
1 review
Reviewed January 8, 2013

My girlfriend and I stayed over the New Year and had an exceptional experience. The Hotel was busy with other guests and festivities, but at no time did the staff seem too busy to provide 1st class service. From the time we checked in to the time we left, we were pleasantly surprised by the level of customer service and the staff's attentiveness to ensure we had everything we needed for a pleasant stay. We are regular travelers, and this was one of our best hotel experiences.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jct_thompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, January 21, 2013
Dear jct_thompson

Thanks for reviewing the hotel following your stay at New Year.

It was lovely to hear that you enjoyed your stay and that all our staff made you feel welcome. We strive to provide the best service to our guests, and compliments such as yours encourage us to continue doing that.

Please be assured that all feedback is passed to our General Manager and Heads of Department, as all comments are taken very seriously here at Hilton.

We look forward to welcoming you back to the Hilton Glasgow Grosvenor in the future.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 1, 2013

We stayed at this hotel in December 2012 for one night. The hotel itself was very clean and of modern decor. The room was average size with bathroom and all the usuals; tv, hairdryer & safe. Wifi was available but for a fee. Our room was at the front of the building which was noisy (old windows) and one of the locks was broken and one of the curtains was broken and falling off the rail which meant we couldn't close the curtains fully. Breakfast was amazing (although some of the hot food was too salty) and the choice was incredible. Staff were very attentive. Parking was the top floor of the waitrose car park next door to the hotel for £10.

Room Tip: ask for a room at the back if you like a good nights sleep.
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrsShoob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, January 21, 2013
Dear Mrs Shoob

I would like to thank you for taking the time to review the Hilton Glasgow Grosvenor following your stay.

It is lovely to hear that you enjoyed the location, surroundings and breakfast, however it was dissapointing to hear that you experienced some problems with the windows and curtains in the room.

Had we been made aware of these problems we would have immediately offered you an alternative room, if one was available, or had our on-site maintenance team repair the damaged curtain pole.

We hope to welcome you back to the HIlton Glasgow Grosvenor in the future.

Kind Regards

Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
115 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 30, 2012

We booked this hotel for 2 nights over Christmas to spend time close to family in Glasgow. Our dog joined us and the Hotel were happy to accomodate her. They charge an extra £25 for dogs, to complete a deep clean after departure as they dont have specific pet friendly rooms We had a deluxe executive room with 2 large very comfortable beds and it was airy, clean, & well appointed- other than no safe and no mini fridge. Oh and the room telephone system needs seriously updated.( none of the speed dials to room service, reception, operator actually work). I had ordered extra water & a bottle of rose wine for our arrival & when I asked how we were to keep the items chilled was told there is a fridge behind reception where we could keep our drinks!!.Ditto my items for safe keeping. Breakfast was not quite up to the standard of their Hilton Metrepole in London (known for their brilliant breakfasts) but a very good second.
We had also booked Christmas lunch which was a tad disappointing as it was just held in the Bo'vine restaurant ( where breakfast is served) & had no pretensions of being a special occasion. The menu could only be described as acceptable & service slow even though it was practically empty & there seemed more staff than guests. Staff are incredibly polite but not all of them are able to resolve an issue. 2 of our party had ordered a drambuiie to go with after dinner coffee, which one waiter claimed they didnt offer in the hotel. We had to find another staff member who miracously found a bottle behind the bar. All in all a lovely building in a great location & polite staff. The fact they will allow dogs is a huge bonus for us so we will use this hotel again, especially given it is at the top of the iconic Byres Road, opposite the Botanic Gardens & close to other West End attractions such as Kelvingrove Art Gallery which is a must see.

Room Tip: 3rd floor seems to have the bigger rooms
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sooz18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, January 21, 2013
Dear Sooze18

Thanks for reviewing the hotel following your stay.

It was lovely to hear that you enjoyed your visit, especially the building and the location. It was also good to hear that you appeciate our policy on welcoming dogs into the hotel.

Please be assured that all comments received are passed to our General Manager and the relevant Heads of Department. Feedback such as yours assists us in improving our service and property, and we appreciate you taking the time to share this.

I was sorry to hear that you found the service at Christmas lunch disappointing. I have passed this feedback to our Restaurant Manager as we take feedback such as this very seriously here at Hilton.

We hope to welcome you back to the Hotel in the future.

Kind Regards
Loraine Bolan

Kind
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 29, 2012 via mobile

Good location for west end. Been redecorated since the last time I stayed and very nice. The public bar was busy and only one member of staff on who seemed a bit overwhelmed and the service was therefor a bit slow. Otherwise all was as expected.

Stayed December 2012, traveled as a couple
Helpful?
Thank pampamScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, January 21, 2013
Dear pampamScotland

Thanks for taking the time to review the hotel following your visit.

It is lovely when a guest has enjoyed their stay, and I'm glad that you have taken the time to share your experience.

All feedback is passed to our General Manager and relevant Heads of Department, as this assists us in continually improving our service and property.

We hope to welcome you back to the Hilton Glasgow Grosvenor in the future.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 28, 2012

We are from London and booked the hotel after having phoned them asking specifically the location and amenities- we got a very good price , so we booked online for 2 nights, non refundable. When we got here, we realized there had been a mistake and we should have been staying at the other Hilton in Glasgow that has the pool for the children and next to the theatre. We mentioned it but had to leave to go to the theatre ( taxi journey away, instead of 2 minute walk) . We decided to ask the following day if we could move to the other Hilton - the one we thought we had booked, which had the same deal same room and lots of availability- the answer was no it is non refundable !!! We have since spoken to three different managers, they don't care that we were given the wrong info by the Grosvenor - they will not change it ( despite this hotel being full and the other not) The exceptionally rude way my husband was spoken to on the phone by Hitlon reservations makes me very grateful that there are other better Hotel chains on the world ! There are many alternatives on Glasgow I would suggest you stay in one of them . Apart from being in the wrong hotel- the beds are like rocks, the room is freezing ( still waiting on maintenance to come! , soundproofing terrible, bathroom freezing and not particularly clean ! So all round not the best experience !

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Isobel1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 22, 2012

Stayed in this Hilton during a business trip to Glasgow and it was great. The room was very spacious, quiet, breakfast was good value for money (9.50 for Buffett and/or English breakfast) and the location is ideal. Reception staff was very friendly.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, January 7, 2013
Dear Jojo Negrao

Thanks for taking the time to review the hotel.

It was lovely to hear that you enjoyed your visit, especially the breakfast and your room.
Please be assured that your feedback has been passed to our General Manager and Heads of Department as this assists us in continually improving our service.

We hope to welcome you back to the Hilton Glasgow Grosvenor in the future.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Glasgow Grosvenor Hotel

Property: Hilton Glasgow Grosvenor Hotel
Address: 1-9 Grosvenor Terrace | Great Western Road, Glasgow G12 0TA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Glasgow
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Glasgow
#23 Business Hotel in Glasgow
#26 Romantic Hotel in Glasgow
#43 Family Hotel in Glasgow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Glasgow Grosvenor Hotel 4*
Number of rooms: 96
Official Description (provided by the hotel):
Situated in the heart of Glasgow's vibrant and bustling West End and within walking distance of Glasgow University, the Hilton Glasgow Grosvenor hotel is the perfect place to stay during your visit to Scotland's biggest city. Excellent transport links give Guests easy access to the SECC, Glasgow city center and Glasgow International Airport. Enjoy great local produce in the highly acclaimed Bo'vine Restaurant and fabulous cocktails in the award winning bobar. Complimentary access to the leisure facilities at the nearby Hilton Glasgow hotel allows you to relax and rejuvenate in the indoor pool and fully-equipped fitness center. Offering friendly, responsive and professional service in a highly desirable setting, the Hilton Glasgow Grosvenor hotel has everything you need to make the most of your time in Glasgow. ... more   less 
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Also Known As:
Glasgow Hilton
Hilton Glasgow Grosvenor Hotel Scotland

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